Dental Office Assistant - Business Assistant

Dental Office Assistant - Business AssistantForwardDental – Muskego – Janesville is looking for a Business Assistant to join our front office team. If you're a people person who enjoys staying organized, helping others, and learning new skills, this could be a great opportunity. We're open to candidates from a variety of backgrounds, including those who are new to the dental field and ready to learn.Schedule: Monday through Thursday, 7:00 AM–5:00 PMWhat we're looking for: We're looking for someone who:Is friendly and enjoys working with peopleIs organized and able to manage multiple prioritiesHas strong communication and customer service skillsIs dependable and team-orientedIs willing to learn and try new thingsIs comfortable working in a busy office environmentPrevious dental experience is welcome but not required. We're willing to consider someone who has the right attitude and is excited to learn.About the role: As a Business Assistant, you'll help create a welcoming experience for patients while supporting the day-to-day operations of the dental office. Responsibilities may include greeting patients, answering phones, scheduling appointments, assisting with patient communication, and helping keep the front office organized and running smoothly.Why ForwardDental? ForwardDental is part of a Heartland Dental supported network of offices. Each supported office is unique to the community and patients it serves while receiving non-clinical administrative support from Heartland Dental. If you're looking for an opportunity to build your skills, work with people, and grow within the dental field, we'd love to hear from you.More about the role:Greet and welcome patients as they enter the office to create a great first impression of our teamManage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialWhat You'll Gain:Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)Front loaded education and training, providing you the opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily PayMinimum Qualifications:Experience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsPreferred Experience:1+ years of experience in a dental or medical setting1+ years of experience with insurance billing and accounts receivableDentrix or other dental software experiencePhysical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.Who is Heartland Dental? Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.