Office Clerk

Description

Summary

This position offers clerical support to the department to which they are assigned. Departments may require duties specific to the department's needs, but the general functions of this position are of the clerical nature. This position has no direct reports and is under the supervision of the Business Manager or WIC Coordinator and/or his/her designee.

Definition and Examples of Work

100%


Perform clerical and support duties; specific duties may vary by department

• Complete general clerical tasks as needed by department: filing, answering phones, acting as a communication point for people/groups outside of the department (vendors, public, volunteers, etc.), greeting and assisting guests/clients/visitors, making copies, processing and completing paperwork or requests/denials, registrations & renewals, completing deposits, faxing and receiving documents, managing mail correspondence, billing, receive/collect/post payments (may have to process sales tax and collect/follow up on delinquent/unpaid payments and claims), process/file claims, and scheduling appointments. Maintain compliance with all applicable regulations and use appropriate coding (e.g., ICD-10, CPT, etc.).
• Complete paperwork and maintain/update records, filing systems, and databases on behalf of the department and clients; process, complete, and record changes, billings, orders, and other documentation as needed.
• Access, input and retrieve accurate information on a computer.
• Conduct research as needed for department.
• Complete reports and records as needed (e.g., partial payment records, billing records, tax roll records, accounts receivable, past due accounts, offender lists, financial transaction records)
• Order, receive, and maintain inventory, uniforms, and supplies for department as needed; may need to issue inventory, uniforms, and supplies.
• Manage and assist with the implementation and coordination of department programs, processes, and procedures (e.g., event set-up, mugshot uploads, creating visuals for programs, pull bonds, offsite clinics/outreach activities)
• Offer additional support as needed dependent upon department (e.g., WIC assistance, training new department employees, fingerprinting, backup supervisor, translation, testify in court, travel coordination, application processing, budget planning/administration.)
• Note: WIC clerks do not handle monetary transactions, do not file claims, and do not need to code. Additionally, WIC clerks will obtain anthropometric measurements on clients, collect information required from clients to be eligible for WIC participation, and send appointment reminders to clients.

Additional duties may be assigned as business needs require.

Requirements

• Excellent verbal and written English language skills.
• Excellent interpersonal and customer service skills.
• Proficient in basic computer systems and software (e.g. email, timekeeping software, work order inputs)
• Proficient in mathematical functions; level dependent upon department
• Basic Math Skills
• Basic understanding of clerical procedures, systems, and tools such as recordkeeping, filing, copier, scanner, 10 key, etc.
• Ability to maintain confidentiality of information.
• Ability to maintain accurate records of service and activities.
• Ability to work independently without supervision and uses own judgment in determining priorities and procedures used, obtaining assistance in new or unusual situations.
• Ability to analyze situations quickly and objectively and to determine a proper course of action to be taken consistent with established policies and procedures.
• Knowledge of data collection and record keeping procedures
• Knowledge of regulations and legislation applicable to department, preferred.
• Valid Driver's license
• Ability to obtain First Aid and CPR certifications
• Ability to obtain Defensive Driving certification
• Occasional overtime
• Occasional travel
• Regular and reliable attendance onsite at work location