Premium Operations Coordinator | Full-Time | Moody Center

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Premium Operations Coordinator supports the operational and administrative functions of the Premium Service department to ensure premium memberships are managed efficiently and internal processes remain organized and accurate. This role focuses on operational coordination, financial reconciliation, CRM accuracy, and internal department support that enables the Premium Service team to deliver a high-quality experience for members. This position works closely with the Premium Service team and partners across Ticketing, Finance, and Operations to ensure premium membership information, contracts, and operational needs are properly coordinated and documented. This role pays an hourly rate of $20.19-$21.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until July 31, 2026. About the Venue At Moody Center in Austin, Texas, we have a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community. Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. Responsibilities * Coordinate operational needs for premium memberships, department initiatives, and needs for events. * Provide administrative support and support the Premium Service team in the execution of premium membership programs, engagement initiatives, and experiences. * Support internal coordination between Premium Service and other departments, including Ticketing, Finance, Marketing, and Operations. * Ensure operational processes and documentation remain organized and up-to-date. * Prepare and organize premium spaces when needed. * Ensure internal teams have necessary information related to premium membership operations during events. * Reconcile premium payments with the Finance team using Archtics. * Assist with tracking premium membership payments and ensuring records are accurate. * Communicate with Finance regarding discrepancies or updates related to premium accounts. * Ensure premium membership contracts are properly saved and organized in department folders. * Maintain accurate documentation related to premium memberships. * Assist in ensuring contractual elements are documented and accessible for the team and premium account information is updated and organized. * Maintain accurate records within Salesforce or CRM systems. * Track and notify the Premium Service team of member birthdays and key milestones. * Contribute to maintaining a well-organized and efficient operational structure for the Premium Service department. * Other duties as assigned. Qualifications * Bachelor's degree from an accredited four-year college or university preferred. * 1-2+ years of experience in sports, hospitality, live entertainment, or event operations preferred. * Strong organizational and administrative skills with the ability to manage multiple operational tasks simultaneously. * Excellent attention to detail when managing contracts, documentation, and CRM records. * Strong written and verbal communication skills. * Ability to collaborate effectively with multiple internal departments, including Ticketing, Finance, Marketing, and Operations. * Strong time management skills and the ability to prioritize tasks in a fast-paced environment. * Experience working with CRM systems (Salesforce or similar) preferred. * Experience working with ticketing systems such as Ticketmaster/Archtics or similar platforms preferred. * Strong problem-solving skills and the ability to proactively identify operational issues. * Ability to maintain a high level of professionalism when supporting the Premium Service team and interacting with internal departments. * Ability to work a flexible schedule is required, including nights, weekends, holidays, and arena events. * Able to lift heavy objects as needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Options