Senior Operations Coordinator

Foundation Communities owns and operates two Prosper Centers in Austin, Texas where thousands of community members access free programs, including tax preparation, health insurance enrollment, financial wellness programs, and college support services. The Senior Operations Coordinator is responsible for supporting the day‑to‑day operations of both Prosper Centers, ensuring that building operations, front desk functions, and program logistics run smoothly. This role is highly collaborative and hands‑on, working closely with front desk staff, program teams, and leadership to maintain an efficient, welcoming, and well‑coordinated service environment. It is an in‑person position that works on‑site at both Prosper Centers in Austin and visits all community tax sites weekly (as‑needed) during the tax season from January to April. The Prosper Centers are open seven days/week during high‑volume seasons (November to April) and six days/week the rest of the year (May to October). This is a full‑time (40 hours/week, Mon-Fri) role that is on call for operational needs as they occur, plus occasional evening and weekend hours as needed. Primary Duties / Responsibilities Front Desk & Client Experience Support Support front desk operations at both Prosper Centers to ensure a welcoming and efficient client experience. Provide backup coverage for the front desk as needed, including during staff absences or high‑volume periods. Identify opportunities to improve client flow, reduce wait times, and enhance overall experience. Program Operations & Coordination Partner with Prosper Program Managers to coordinate operational needs across programs, especially during high‑volume seasons. Ensure programs have the necessary operational support, including space setup, supplies, equipment, and logistics. Coordinate setup and logistics for meetings, events, and cross‑program activities. Building & Facility Operations Maintain building operations including vendor partnerships and communications, submitting and following up on maintenance requests, resolving utility and security system issues, facilitating repair requests, etc. Help ensure facilities are safe, functional, and welcoming for both clients and staff. Support implementation of safety procedures and coordination of trainings, as needed. Develop, document, and improve operational procedures to support efficient and equitable service delivery. Identify operational gaps and implement solutions to improve workflows and reduce barriers for clients and staff. Collaborate with data staff to ensure operational processes align with data collection needs. Coordinate with IT to troubleshoot technology issues impacting front desk and program operations. Other duties as assigned. Minimum Requirements Strong organizational skills and attention to detail. Proactive and forward‑thinking, with the ability to anticipate problems and plan out projects. Ability to manage multiple tasks and priorities in a fast‑paced environment. Highly autonomous, yet thrives in a team‑oriented, collaborative environment. Strong problem‑solving skills and ability to respond to issues in real time. Proficiency with basic technology (e.g., Microsoft Office, scheduling systems). Comfortable working on‑site and moving between multiple locations, as needed. Demonstrated commitment to diversity, equity, and inclusion. Experience in a high‑volume, client‑facing environment. Preferred Requirements Bilingual in English and Spanish. Working Conditions General office environment. Work is generally sedentary in nature but may require standing and walking for up to 75% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Physical Requirements Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen and multiple reports along with high volume of keyboard use. Compensation $55,000/year Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time. In compliance with Foundation Communities’ duty to provide and maintain a workplace that is free of known hazards, Foundation Communities is requiring all employees to be fully vaccinated against COVID‑19 unless they request and receive a reasonable accommodation. Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity. This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job‑related instructions and perform job‑related duties as may be reasonably assigned by his/her supervisor. #J-18808-Ljbffr Foundation Communities