Customer Service Representative - State Farm Agent Team Member

Benefits Bonus based on performance Company parties Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development Company Overview John Peters - State Farm Agent is a leader in the insurance industry actively seeking bilingual individuals for the role of Customer Service Representative - State Farm Agent Team Member. Fluency in both Spanish and English is required. The company's values include diversity and inclusivity. Job Description As a Customer Service Representative - State Farm Agent Team Member, you will serve as a crucial link between the company and its diverse client base. Your primary responsibilities include: Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes. Providing exceptional customer service through phone, email, and other communication channels. Translating documents and correspondence between English and Spanish. Collaborating with team members to ensure accurate and timely resolution of customer issues. Educating clients on insurance products and helping them make informed decisions. Qualifications Fluent in both Spanish and English with excellent written and verbal communication skills. Previous customer service experience in the insurance industry is a plus. Strong organizational and multitasking abilities. Empathetic and patient, with a commitment to resolving customer concerns. Familiarity with insurance terminology and policies. Requirements High school diploma or equivalent; college degree is a plus. Relevant state insurance license preferred. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work flexible hours to accommodate client needs. Compensation $40,000.00 - $80,000.00 per year John Peters - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr