Patient Access Specialist

Professional Summary

Patient-focused healthcare professional responsible for delivering a consistent, compassionate, and efficient registration experience across all points of access. Ensures accuracy in patient information, regulatory compliance, and timely completion of registration and administrative workflows to support high-quality patient care and operational success. Demonstrates strong attention to detail, communication, and problem-solving skills while working effectively in fast-paced, high-volume healthcare environments.

Key Responsibilities

• Provide a professional and compassionate first point of contact, ensuring a positive patient experience throughout registration and admission.
• Complete patient registrations accurately and within designated timeframes to ensure accounts are compliant, billable, and free from rework.
• Verify and update patient demographic, insurance, and financial information; issue and confirm patient armbands for accuracy and safety.
• Assess patient condition during intake and promptly notify clinical staff of any urgent or emergent needs.
• Collect and document co-payments in accordance with EMTALA and organizational financial policies.
• Present and obtain signatures for required documents, including ABNs, Advance Directives, and Patient Rights and Responsibilities.
• Enter and update orders, account notes, work queues, and system documentation with a high level of accuracy and timeliness.
• Coordinate patient flow by directing or escorting patients to appropriate departments and assisting with bed assignments and transfers when applicable.
• Maintain and scan all required documentation, ensuring proper storage and compliance with recordkeeping standards.
• Secure and document patient valuables according to established policies and procedures.
• Assist with specialized processes such as workers’ compensation/L&I forms, diagnostic imaging order entry, and ancillary service coordination.
• Identify, troubleshoot, and escalate service or operational issues that may impact patient care or workflow efficiency.
• Support additional front-of-house operations, including the Information Desk and guest services as needed.

Qualifications

• Experience in healthcare registration, patient access, or medical front desk operations preferred
• Knowledge of insurance processes, managed care payors, and Medicare Secondary Payer guidelines
• Understanding of EMTALA, HIPAA, CMS, JCAHO, and other regulatory standards
• Familiarity with CPT/ICD coding and medical terminology preferred
• Strong communication skills with the ability to interact professionally with patients, families, and care teams
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• High attention to detail with a focus on accuracy and quality
• Ability to resolve issues independently and escalate appropriately when needed
• Experience using EMR/EHR systems and electronic work tools for documentation and verification
• Demonstrated teamwork, professionalism, and alignment with organizational values
• Ability to follow written and verbal instructions and adapt to changing workflows

Shift: Tuesday – Saturday, 10:30 AM - 7:30 PM

This is a Contract to Hire position based out of Portland, OR.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Jul 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.