Delivery Coordinator

Job Description

Delivery Coordinator / Customer Care Representative

Location: Woodbury, NY

Schedule: 8:30–3:30, 9:00–5:00, or 9:30–5:30

Work Model: In-office during 4–6 month training period, then hybrid

Compensation: $45K base + commission | $70K+ potential

A leading international automotive organization serving U.S. military, diplomatic, and international customers, is seeking a Delivery Coordinator / Customer Care Representative to manage the customer experience from order through delivery.

Responsibilities

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• Serve as the primary point of contact for customers throughout the delivery process.
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• Coordinate with customers, dealers, agents, factories, and financial institutions.
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• Track orders, follow up on outstanding items, and ensure timely delivery.
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• Collect required documentation and identify tax, title, registration, and payment issues.
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• Resolve customer concerns, cancellations, and late-delivery issues.
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• Coordinate delivery appointments and post-delivery follow-up.
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• Maintain accurate records and meet monthly and quarterly delivery goals.
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Qualifications

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• 1–2 years of customer service, administrative, coordination, or related experience.
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• Excellent verbal and written communication skills.
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• Polished, professional, and articulate communication style.
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• Tech-savvy and comfortable learning new systems.
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• Highly organized, detail-oriented, and reliable.
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• Strong problem-solving and follow-through skills.
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• Ability to remain professional in a fast-paced, deadline-driven environment.
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• College degree a plus.
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Ideal candidate: A polished, customer-focused professional who takes ownership, communicates exceptionally well, and can confidently manage multiple priorities in a high-touch customer service environment.