Licensed Crisis Response Specialist $5,000 Sign-on Bonus!

Licensed Crisis Response Specialist $5,000 Sign-on Bonus!

Job Category: Community Health & Behavioral Services Requisition Number: LICEN008070

Job Details

Pay $75,000 - $90,000 annually + $5,000 Sign-on Bonus!

Shifts Available: Flexible evening, night, and weekend shifts to fit a variety of schedules.

The Licensed Crisis Response Specialist serves as a vital first responder within UCP's integrated crisis-response service line. This role is dual-focused, providing immediate stabilization through a 24/7 crisis hotline, delivering on-site mobile intervention, as part of a team, directly within the community and participating in the ongoing stabilization of individuals throughout the crisis continuum of care.

This role is responsible for promoting recovery-oriented crisis management and providing compassionate, rapid-response services. Whether over the phone, in the field or other program setting, you will act as a stabilizing force for individuals in acute distress, partnering with emergency services, behavioral health providers, and community stakeholders to ensure immediate safety and seamless transitions to ongoing care.

Core Responsibilities

• Provide telephonic, mobile and in-person crisis response services within the 24/7 crisis continuum of care.
• Answer calls from the crisis hotline, providing immediate telephonic support, risk assessment, and de-escalation.
• Conduct rapid screenings to determine the appropriate level of care, including the dispatch of mobile response teams or coordination with emergency services.
• Provide immediate crisis de-escalation to stabilize individuals and work to create a person-centered safety plan.
• As part of a two-person team, deploy directly into the community (residences, schools, homes, or public spaces) to provide face-to-face crisis intervention and stabilization.
• Serve as a member of a co-responding team with Law Enforcement support in the community, as appropriate.
• Conduct on-site lethality and mental status assessments to ensure the safety of the individual and the community.
• Facilitate "warm handoffs" to hospitals, stabilization centers, or community-based providers, ensuring the individual is supported throughout the entire transition.
• Promote individual recovery by establishing rapid rapport and working in partnership with the individual to create immediate, actionable safety plans.
• Provide short-term, solution-focused support centered on crisis management tools and coping strategies.
• Engage family members or natural supports (at the individual's discretion) to build a sustainable safety net within the community.
• Develop and implement transition plans in partnership with the individual, ensuring follow-through on all short-term stabilization goals.
• Maintain real-time, accurate records of hotline interactions and mobile deployments to ensure clinical continuity and regulatory compliance.
• Act as a liaison with behavioral health providers, law enforcement, and emergency department staff to advocate for the individual's clinical needs.
• Ensure adherence to all government, and agency policy and regulations regarding crisis service delivery.
• Participate in Agency activities, routine staff meetings, including specialized crisis training, shift debriefings, and clinical supervision.
• Foster a supportive work environment that emphasizes clear communication, team safety, and the Agency's mission of community-based recovery.

Qualifications

• Licensed in any of the following areas:
• Licensed Master Social Worker (LMSW);
• Licensed Clinical Social Worker (LCSW);
• Licensed Marriage & Family Therapist;
• Licensed Mental Health Counselor (LMHC);
• Licensed Creative Arts Therapists (LCAT);
• Registered Nurse (RN)
• Physician (MD), including Psychiatrist and Addictionologist/Addiction Specialist;
• Nurse Practitioner in Psychiatry (NPP);
• Licensed Psychologist;
• Licensed Psychoanalyst
• Must have an active NYS Driver's License

This position is community based, in person response to individuals experiencing mental health crisis. Due to the 24/7 nature of the crisis model, this position may require a flexible schedule, including evening, weekend, or overnight shifts to ensure community coverage.

Benefits

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts