Back of House Shift Lead

Job Description

Job Description

Job Description: Back of House Shift Lead

Position Title: Back of House Shift Lead
Department: In-Store Operations
Reports To: Kitchen Manager
Location: Andy’s Pizza DC/MD/VA

Andy’s Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy’s we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out).  Andy’s Pizza is the proud winner of the World Pizza Championships, the 2026 RAMMY for Best Fast Casual Restaurant, the Washington City Paper Best Pizza of DC 3 years running and are excited to be included in the Washington Posts Fall Dining Guide.  We offer a flexible schedule, competitive pay, and a supportive environment for learning and career growth. Join us and be part of a team that takes pride in delivering a best-in-class product and creating a positive work experience.  As we continue to expand, we are seeking a dynamic Back of House Shift Lead to assist in the daily operations of our restaurant.

Job Summary:

The Back of House Shift Lead is responsible for assisting back-of-house operations during their assigned shift, ensuring exceptional food production, operational excellence, and team performance. This role requires experience with duties such as operations, team development, inventory & ordering, production, teamwork and cleanliness. This position works closely with the front-of-house team and management to ensure smooth service and that we consistently exceed guest expectations.

Key Responsibilities:

• Operations

  • Lead back-of-house operations during assigned shifts, especially peak/high-volume periods

  • Set the pace and standard on the line, stepping in wherever needed to keep production moving accurately and efficiently

  • Serve as a point of escalation for kitchen issues when the Kitchen Manager is unavailable

  • Communicate proactively with front-of-house leadership to coordinate timing and guest needs

• Team Development

  • Model exceptional hospitality and professionalism at all times

  • Provide real-time feedback and direction to ensure service standards are met

  • Assist with training new team members on policies, procedures, and food preparation expectations

  • Foster a positive, accountable, and team-oriented work environment

• Inventory & Ordering

  • Assist with inventory counts and proper rotation of food, supplies, and equipment

  • Support the ordering process, helping ensure the kitchen is adequately stocked to meet shift demands

  • Assist with receiving deliveries — checking accuracy, quality, and proper storage

  • Help identify and minimize waste

• Production

  • Make all food items following all recipes and presentation standards

  • Ensure all prep lists are completed in a timely manner

  • Maintain speed and accuracy of order production during rushes, helping the team hit ticket times

• Teamwork

  • Collaborate with management and front-of-house teams to deliver a best-in-class guest experience

  • Support company initiatives and help achieve the goal of being every guest’s “Favorite Neighborhood Pizza Shop”

  • Step into service positions as needed to support the team during peak periods

• Cleanliness

  • Maintain an organized and clean environment

  • Follow all cleaning procedures, schedules, and checklists

  • Maintain kitchen equipment, ensuring it is in good working order, and report any deficiencies promptly

  • Follow appropriate food handling procedures and standards

Core Values:

All team members at Andy's Pizza are expected to embody our core values in how they work and show up every day

• Curious – We strive to learn new things in and out of the workplace, always looking to improve through deeper knowledge

• Accountable – We do what we say we are going to do and take responsibility for our actions