Swimming Pool Assistant Manager

Assistant Swimming Pool Manager

The Assistant Swimming Pool Manager supports the Pool Manager in overseeing daily pool operations to ensure a safe, efficient, and positive experience for patrons and staff. Responsibilities include opening and closing the facility, monitoring and balancing pool chemicals, supervising lifeguard staff, and assisting with or leading staff meetings as needed. This role also involves addressing patron questions or concerns, resolving issues calmly and professionally, supporting staff scheduling and coverage, and stepping in during busy periods or emergencies to maintain safety and service standards.

Ideal candidates are reliable, proactive, and able to remain calm under pressure while taking initiative when needed. Prior lifeguarding or aquatics experience is preferred, along with experience supervising peers or working in a customer service environment. Strong communication and conflict-resolution skills are essential. This position is well-suited for individuals interested in building leadership and aquatics management experience, particularly those considering future careers in recreation, public service, or supervisory roles.

In the absence of the Swimming Pool Manager, serves as the on-site position of authority for the operation of an aquatic facility (such as a swimming pool, wading pool or water slide), including assisting in the selection of assigned staff, staff training; creating staff schedules; assigning work; and assisting with maintaining a healthy and safe work environment.

Provides general customer service and communicates with the public regarding fees, policies, rules, and general information about the aquatic facility or program.

In the absence of the Swimming Pool Manager, performs routine maintenance on Aquatic Facilities including backwashing, cleaning out strainer baskets, and vacuuming the pool floor. Notifies the Recreation Supervisor regarding mechanical system issues at an assigned aquatics facility.

Patrols pool areas to observe activities of individuals to ensure participant safety and compliance with facility rules.

Receives and verifies payments, processes, and maintains related records to reconcile accounts receivable tasks.

Assists the Swimming Pool Manager with administrative tasks associated with the operation of an aquatic facility.

Performs rescues, or provides necessary assistance for endangered or tired swimmers.

Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

Performs other duties of a similar nature or level.

Knowledge of: Basic principles and practices of safety in an aquatic facility. Operation, services, and activities involved in an aquatic facility. Basic principles of leading and training staff preferred. Customer service principles.

Ability to: Swim proficiently. Work a variety of shifts including weekends, nights, and holidays as needed. Interpret and explain City recreational policies and procedures. Reconcile and safeguard money collected at an aquatic facility. Make decisions quickly and use good judgment. Routinely demonstrate the City of Casper core values. Establish and maintain effective working relationships with those contacted in the course of work. Maintain a neat and professional appearance. Communicate effectively verbally and in writing. Follow written and verbal instructions and direction. Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skill in: Working enthusiastically with groups of children and adults. Basic math. Providing customer service. Operating in a courteous, knowledgeable and tactful manner with customers, parents, staff and the general public.

Education and experience: Must be at least 16 years of age. High school diploma or equivalent (G.E.D.) preferred. One (1) season of experience as a Lifeguard and/or Swim Instructor at the Casper Family Aquatics Program.

Licensing and certifications: Current First Aid and CPR certificates required. American Red Cross Lifeguard certification required. American Red Cross Water Safety Instructor certification preferred. Possession of a valid Wyoming driver's license preferred.