Operations Specialist

Regional Operations Occupancy Specialist - Lease-up (Boston) About the Organization With a growing workforce of more than 600 team members, The Peabody Companies manages more than 14,650 units of residential housing. We offer property management, leasing, marketing, facility maintenance, accounting and finance, compliance, quality assurance, as well as sales and brokerage services. Our portfolio includes conventional and multi-family housing (single high-rise to scattered sites), senior communities, veteran's housing and supportive housing services. We are a management company that truly does it all, and we continue to grow. OUR VISION: We put the HOME in housing. OUR MISSION: FISCAL responsibility to our clients; INTEGRITY in all aspects of our business practices; STABILITY for 45+ years of meeting our client's business needs; HUMILITY in relationships with clients, residents and employees and a commitment to always listen. Join Our Team! We are seeking a highly organized, motivated, and customer-focused Regional Operations Occupancy Specialist to join our growing affordable housing team. This is a fast-paced and exciting roving position supporting multiple affordable housing communities within an assigned geographic territory inBoston, MA. The Regional Operations Occupancy Specialist will travel between properties to support occupancy operations, applicant processing, certifications, compliance administration, lease-up activity, and site team support. This role is ideal for someone who thrives in a dynamic environment, enjoys variety in their day-to-day responsibilities, and can successfully manage multiple priorities across several communities. If you enjoy problem-solving, working directly with applicants and site teams, and being part of a collaborative, mission-driven organization, we encourage you to apply. What You’ll Do Regional Operations Occupancy Support Provide occupancy and compliance support across multiple properties within an assigned region Travel between communities as needed to assist with staffing support, lease-ups, recertifications, and applicant processing Assist site teams during periods of high application volume, staffing transitions, audits, or operational needs Support occupancy stabilization efforts and leasing goals while maintaining full compliance Applicant & Certification Processing Process affordable housing applications and determine program eligibility Review income, asset, and household documentation for accuracy and completeness Prepare LIHTC certifications and recertifications Coordinate applicant follow-up and collect required verifications Maintain waitlists and applicant communication Compliance Administration Maintain compliant resident files and supporting documentation Coordinate third-party file reviews and address corrections or deficiencies Monitor certification deadlines and occupancy requirements Ensure compliance with LIHTC, HUD, HOME, PBV, Section 8, AFHMP, and other applicable program requirements Assist with audits, reporting requests, and agency monitoring Lease-Up & Lottery Support Assist with affordable housing lotteries and lease-up initiatives across the portfolio Support applicant intake, preference verification, and waitlist management Coordinate with marketing, compliance, and operations teams to support successful lease-up execution Systems & Reporting Maintain accurate records in property management and compliance software systems Track outstanding documentation and certification status Generate occupancy and compliance reports as needed Maintain organized digital and physical files What We’re Looking For Experience in affordable housing, LIHTC compliance, leasing, occupancy, or property management preferred Strong knowledge of LIHTC regulations preferred Familiarity with HUD, HOME, PBV, Section 8, and other affordable housing programs is a plus Ability to work independently and adapt quickly to different site environments Strong organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Excellent communication and customer service skills Proficiency in Microsoft Office and property management/compliance software systems Reliable transportation and ability to travel throughout assigned territory required Why Join Us? Fast-paced and exciting work environment Opportunity to support multiple communities and operational teams Diverse and dynamic day-to-day responsibilities Collaborative and mission-driven culture Growth and advancement opportunities within a growing organization Ability to make a direct impact on affordable housing operations and resident experiences Preferred Certifications COS, TCS, HCCP, or equivalent LIHTC certification preferred (or ability to obtain) Compensation and Benefits Peabody Properties offers $60K - $70K dependent on experience, location, property size and budget. medical dental 401(k) STD life insurance Employee Assistance Programs (EAP) paid time off paid holidays paid training tuition reimbursement wellness programs employee referral bonuses flex spending EEO Statement Peabody Properties is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acqusition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment Peabody Properties participates in E-Verify Position Requirements Number of Openings 1 Category Marketing Full-Time/Part-Time -unspecified- Exempt/Non-Exempt Non-Exempt EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr