Department Supervisor

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Customer Sales & Profit You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Representing yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate, plan, and work with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop, and support each other. Communicate regularly with store colleagues to inform, motivate, and inspire—daily or weekly meetings. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas. Ensure high‑fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle—delivery to garment presentation—and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided. Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store). Maintain a strong balance and price sign maintenance in‑store and throughout the sales floor/store following guidelines according to global and local strategies and market/regional requirements to ensure a strong and consistent price perception throughout the store. Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness). Responsible for opening and closing of the store daily. Qualifications Who You Are Emerging leader who takes responsibility and enjoys leading a team. Ambitious, effective communicator, supportive, analytical problem‑solver, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition, and truly customer‑centric. Compensation Expected base salary range: $17.05–$19.86 hourly. Pay status: Non‑Exempt, Hourly. Benefits 25% staff discount card usable on all H&M Group brands. Medical, pharmacy, vision and dental coverage. Employee assistance program. Vacation, wellness, holiday and parental pay. 401(k) plan. Commuter benefits, health and dependent care FSA. Additional voluntary benefits. EEO Statement EEOC Code: SLS. The company is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at #J-18808-Ljbffr