ServiceNow ITSM Engineer

Openkyber

ServiceNow SPM Technical Consultant JD:

Mandatory requirement to have active CSA & CIS Certification

CAD, CIS SPM, CIS APM

Experience Required: 4 10 Years (Minimum 3+ years in ServiceNow developed and SPM solutions)

Key Responsibilities:

Design and develop ServiceNow SPM solutions based on business and functional requirements.

Configure and customize SPM modules, including: Demand Management Project Portfolio Management (PPM) Resource Management Agile Development (Scrum / SAFe) Investment Planning / Financial Management

Develop and maintain: Business Rules, Client Scripts, UI Policies Script Includes, Scheduled Jobs Flow Designer / Workflows

Build and optimize dashboards, reports, and performance analytics for portfolio tracking.

Implement automation and approval workflows related to project lifecycle and demand intake.

Develop integration using REST/SOAP APIs and Integration Hub.

Collaborate with functional consultants, product owners, and stakeholders to deliver solutions.

Support end-to-end SDLC lifecycle including design, development, testing, and deployment.

Participate in Agile/Scrum ceremonies and sprint activities.

Perform unit testing, debugging, and performance optimization.

Ensure compliance with ServiceNow best practices, coding standards, and governance.

Maintain technical documentation and knowledge assets.

Required Skills & Qualifications:

Strong hands-on experience in ServiceNow platform development.

Expertise in JavaScript, Glide APIs, and ServiceNow scripting.

Experience implementing SPM/PPM modules in ServiceNow.

Good understanding of project lifecycle, portfolio management, and agile methodologies.

Experience with Flow Designer, Integration-Hub, and automation frameworks.

Strong knowledge of REST/SOAP integrations and MID Server.

Understanding of ITIL and enterprise service management concepts.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to work in client-facing and global delivery environments.

Preferred Qualifications:

ServiceNow Certifications: CSA (Certified System Administrator) CAD (Certified Application Developer) CIS-SPM (preferred)

Experience with: Performance Analytics Advanced dashboards and reporting UI Builder / Service Portal Exposure to ITBM (legacy) to SPM migration projects.

For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted 2 days ago

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