Tier 2 IT Technician - Managed Service Provider (MSP)

Job Description

Job Description

This position is NOT a remote position. 

Position Overview: We are seeking a talented Tier 2 IT Technician to join our dedicated team of IT professionals. As a Tier 2 Technician at our MSP, you will play a crucial role in providing technical support, troubleshooting complex IT issues, and delivering exceptional service to our clients. If you are passionate about technology, thrive in a dynamic environment, and enjoy solving technical challenges, we want to hear from you.

Key Responsibilities:

• Provide advanced technical support to clients via phone, email, remote assistance, and onsite visits.
• Diagnose and resolve escalated IT issues related to network infrastructure, hardware, software, and cloud services.
• Manage and monitor client IT systems and networks to ensure optimal performance and uptime.
• Implement and maintain IT solutions, including server setups, configurations, and migrations.
• Perform proactive maintenance tasks, updates, and patches to prevent issues and minimize downtime.
• Collaborate with Tier 1 support and other team members to escalate and resolve complex technical issues efficiently.
• Document client configurations, troubleshooting steps, and resolutions accurately.
• Assist with IT projects and initiatives, such as system upgrades, migrations, and implementations.

Requirements:

• Proven experience as a Tier 2 IT Technician or similar role within a Managed Service Provider (MSP) environment.
• Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems.
• Hands-on experience with Windows Server, Active Directory, Office 365, and other cloud platforms.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.
• Excellent problem-solving skills and the ability to analyze complex technical issues.
• Exceptional communication skills and the ability to interact professionally with clients.
• Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Professional (VCP)) are a plus.

Benefits:

• Competitive salary based on experience and skills.
• Comprehensive health benefits package.
• Paid time off (vacation, holidays, sick leave).
• Opportunities for professional development and certification training.
• Dynamic work environment with growth opportunities in the IT industry.

Prestige Computer Solutions is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from qualified individuals of all backgrounds..

Prestige Computer Solutions is a leading Managed Service Provider (MSP) specializing in delivering comprehensive IT solutions to businesses of all sizes across various industries. With a commitment to excellence and innovation, we empower our clients to achieve their business goals through reliable technology services and support.

Company Description

Prestige Computer Solutions is a leading Managed Service Provider (MSP) specializing in delivering comprehensive IT solutions to businesses of all sizes across various industries. With a commitment to excellence and innovation, we empower our clients to achieve their business goals through reliable technology services and support.