ED Patient Access Assoc

Position Summary Highly motivated individual where skills, experience, and dedication can effectively be utilized to meet the goals of Williamson Health, patients and the community we serve. Possesses a strong positive customer service work ethic and ability to work closely with the public, community, family members, co-workers and management team in a positive cohesive professional manner. Required to demonstrate teamwork, good customer service skills and accuracy in all areas of Patient Access. Obtains accurate demographic and financial data for medical documentation, billing and collections. Creates and presents patient estimates and financially resolves patient balances. Position Requirements Formal Education / Training: High school diploma or equivalent. Workplace Experience: Three years clerical experience in a professional customer service oriented office environment preferred. Equipment and Skills Training Meditech, Fax, Copier, time and attendance, patient access software, WOW’s, cash management/posting, visitor badge system, FormsFast, Multiple alarm systems, Education system, Label and armband printers, PBX console, security radio, hand‑held communication equipment, paging equipment, email. Physical Environment Highly active office/clinical environment. Physical Effort Prolonged walking, sitting, standing, bending, pushing wheelchairs up to 250 lbs, consistent repetitive keyboard and terminal usage. Ability to consistently push bedside registration computer to register patients timely. Consistently work well under pressure and can function independently. Efficient verbal and written communication. Able to communicate in English verbally and legibly. Performance Standards Greet patients/visitors promptly and courteously using AIDET principles. Select correct patient from Master Patient index to ensure patient identification safety and place correct armband on all patients. Consistently interview patients to obtain and enter accurate demographics and insurance information in a timely manner. Meet national productivity guidelines of 35 registrations per shift. Consistently use bedside mobile cart to register patients at bedside in assigned ED areas. Consistently correct registrations during assigned shift using AccuReg solution and maintain an average initial accuracy rate of 95% for a 12‑month period. Consistently use insurance verification solution appropriately and post back notes in Meditech and obtain complete and accurate information to complete the Medicare secondary payer form. Consistently follow point‑of‑service collection policies and procedures. Follow cash management guidelines at all times. Understand that ED Patient Access runs 24/7. Willingly accept work assignments, changes in daily routine, and hours that may vary to accommodate staffing needs for all areas of ED Patient Access. Consistently perform all PBX duties timely and accurately including after‑hours reports and duties. Use correct date, time, and room rate accommodation for all room transfers, status changes, and newborn admissions. Report concerns requiring attention to supervisor or director. Be a problem‑solver that brings possible solutions with the concerns or problems. Be available and accountable to provide on‑call coverage when assigned. Participate in departmental meetings/huddles/etc. and recommend improvement opportunities, seek and perform other related duties assigned by Supervisor/Manager or Director. Consistently review and obtain patient signatures on all required registration forms. Scan documents into the system. Facilities and Shifts Facility: Bone & Joint Institute of Tennessee, Department: BJI BONE/JOINT INST, Shift: Days, Full Time. Facility: Williamson Medical Center, Department: WMC PATIENT ACCESS, Shift: Rotating, Full Time. Facility: Williamson Medical Center, Department: WMC PATIENT ACCESS, Shift: Days, Full Time. Benefits Medical, Dental, Vision PTO Retirement Matching Tuition reimbursement Discount programs FSA (Flexible Spending Accounts) Identity Theft Protection Legal Aid Equal‑Opportunity Employer Williamson Health is an equal‑opportunity employer and a drug‑free workplace. #J-18808-Ljbffr Williamson Medical Group