Patient Account Representative

Job Description

Job Description

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

The Accounts Receivable Representative for STAR Physical Therapy is responsible for managing
and following up on insurance claims to ensure timely and accurate reimbursement. This role involves collaborating with insurance providers, patients, and internal teams to resolve outstanding claims and optimize revenue collection.

Key Responsibilities:
1. Claims Follow-Up:
• Monitor and analyze outstanding insurance claims.
• Investigate and resolve claim denials, rejections, and discrepancies.
• Initiate follow-up actions to ensure timely reimbursement.
2. Communication:
• Correspond with insurance companies to inquire about claim status and resolve issues.
• Collaborate with internal departments, including billing and coding, to obtain necessary information for
claim resolution.
3. Documentation:
• Maintain detailed records of all interactions with insurance providers.
• Update and organize patient accounts with accurate billing information.
4. Appeals Process:
• Prepare and submit appeals for denied or underpaid claims.
• Stay informed about industry changes and updates related to insurance billing and reimbursement.
5. Customer Service :
• Address inquiries from patients regarding their insurance claims.
• Provide clear and concise explanations of insurance processes and billing information.
6. Compliance:
• Ensure compliance with industry regulations and company policies.
• Stay abreast of changes in healthcare regulations affecting insurance claims.

The ideal candidate should have a strong understanding of medical billing processes, excellent communication skills, and a commitment to delivering exceptional service.

• Pay $21+ based on experience
• Fast-paced office environment within a medical billing office
• Collaboration with a multidisciplinary team of healthcare professionals
• Regular use of computer systems and billing software