Patient Account Representative

Patient Account Representative

The Accounts Receivable Representative for STAR Physical Therapy is responsible for managing and following up on insurance claims to ensure timely and accurate reimbursement. This role involves collaborating with insurance providers, patients, and internal teams to resolve outstanding claims and optimize revenue collection.

Key Responsibilities:

• Claims Follow-Up: Monitor and analyze outstanding insurance claims. Investigate and resolve claim denials, rejections, and discrepancies. Initiate follow-up actions to ensure timely reimbursement.
• Communication: Correspond with insurance companies to inquire about claim status and resolve issues. Collaborate with internal departments, including billing and coding, to obtain necessary information for claim resolution.
• Documentation: Maintain detailed records of all interactions with insurance providers. Update and organize patient accounts with accurate billing information.
• Appeals Process: Prepare and submit appeals for denied or underpaid claims. Stay informed about industry changes and updates related to insurance billing and reimbursement.
• Customer Service: Address inquiries from patients regarding their insurance claims. Provide clear and concise explanations of insurance processes and billing information.
• Compliance: Ensure compliance with industry regulations and company policies. Stay abreast of changes in healthcare regulations affecting insurance claims.

The ideal candidate should have a strong understanding of medical billing processes, excellent communication skills, and a commitment to delivering exceptional service.

Pay $21+ based on experience

Fast-paced office environment within a medical billing office

Collaboration with a multidisciplinary team of healthcare professionals

Regular use of computer systems and billing software