ADA Leave Administration Specialist

Role Description

As an ADA Leave Administrator, you’ll play a key role in supporting employees through some of the moments that matter most—serving as a trusted resource for leave and accommodation needs. You’ll be part of a highly collaborative, team-first environment where people genuinely care about one another, step in to help, and work together to find the best solutions.

In this role, you’ll become the go-to expert for ADA and religious accommodations—guiding employees through the interactive process, partnering closely with leaders, and helping ensure every request is handled thoughtfully, fairly, and in compliance. Your work will have a direct impact on employee experience.

This is a fast-paced, high-volume environment where no two days look the same—perfect for someone who thrives on problem-solving, adaptability, and being part of a supportive team.

This position is fully remote and will report to the Benefits team.

Qualifications

• 2+ years of experience managing and/or administering Leave of Absence processes or related HR leave compliance functions
• High school diploma or equivalent
• Strong knowledge of ADA, FMLA, and applicable federal, state, and local leave and accommodation regulations
• Experience interpreting and clearly communicating HR policies, benefits, and procedures to employees and managers
• Ability to maintain accurate case documentation and meet established SLAs in a fast-paced, high-volume environment
• Strong analytical skills with the ability to identify trends, patterns, and root causes using data
• Excellent interpersonal and communication skills, with the ability to handle sensitive employee matters with discretion and empathy
• Demonstrated collaboration skills, with experience partnering cross-functionally (HR, payroll, leadership)
• Strong organizational and time management skills, including the ability to manage competing priorities and deadlines
• Proficiency in HR systems, case management tools, and Microsoft Office or Google Suite (or similar technologies)
• Ability to adapt to changing priorities, regulations, and business needs
• Must successfully pass all pre-hire requirements including: candidates assessments, drug screen, and background investigation
• To work remotely, candidates must have high-speed, wired internet connection (Satellite, cellular, wife, 5G, or hot spot connections are not allowed)

Requirements

• Proven ability to manage and administer the interactive accommodation (ADA) process end-to-end, including documentation and communication of determinations
• Familiarity with WorkDay
• Advanced experience serving as a subject matter expert (SME) in ADA, religious accommodations, or leave compliance
• Experience supporting multi-state compliance and regulatory requirements
• Background in HR in BPO, call center, or other high-volume service environment (warehousing, distribution, manufacturing)
• Commitment to continuous learning and staying current on regulatory updates and HR best practices

Responsibilities

• Effectively interpret and communicate Company policies and practices regarding Leave of Absence, ADA, and Religious Accommodations with the ability to educate employees and managers
• Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communicate final determination as appropriate
• Function as a SME for all Federal and State accommodation and benefit regulations and guidelines
• Track all ADA accommodation end dates engaging with employees regarding next steps
• Assist with payroll inquiries related to any paid time off policies and procedures
• Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws
• Respond to all ADA and Leave inquiries within established SLAs
• Document all cases reported both in and outside of the case management system as appropriate and within standard SLAs
• Support other HR departments as needed, in processing ticket volume
• Other job duties as assigned