Customer Experience Coordinator

Customer Experience Coordinator Position Summary Work Schedule: Standard Hours, 7:30am 4:00pm, Monday through Friday. 100% on-site Join Catalent's flagship softgel development and manufacturing facility in North America, located in St. Petersburg, FL, with a capacity of 18 billion capsules per year. This role offers competitive pay, day-one benefits, and career growth in a state-of-the-art, turn-key facility. The Customer Experience Coordinator ensures compliance with Catalent guidelines and safety regulations to protect employees, visitors, contractors, and the environment. This role is responsible for greeting and assisting clients, visitors, and guests while providing clear direction and a welcoming first impression of the organization. In addition, the position manages the reception area, supports administrative tasks, and assists the EHS&S team in maintaining a safe and well-functioning workplace. The Role Greets and directs visitors, vendors, auditors, and customers while providing courteous assistance and managing all reception inquiries. Answers and routes incoming phone calls, retrieves voicemail messages, and ensures timely communication to appropriate team members. Creates visitor badges, tracks meeting room schedules, and ensures all visitors are properly escorted in accordance with site security protocols. Sorts and distributes incoming mail and packages and prepares outgoing shipments, including FedEx and other correspondence. Supports administrative needs by using Microsoft Office tools to create and edit documents, orders meeting refreshments, and assists with customer visits and audits. Maintains reception and office supply areas, including coffee stations, printers, and related equipment, ensuring adequate stock and functionality. Supports site compliance by ensuring customer CDAs are active, creating new agreements as needed, and submitting to Legal for approval. Assists with security and safety responsibilities, including monitoring the lobby, reporting concerns, supporting emergency drills, and entering safety issues into Intelex. Other duties as assigned. The Candidate High school diploma or equivalent required, Bachelor's preferred. 1+ years customer service experience required. 3+ years security experience preferred. Strong communication skills (verbal and written) with excellent interpersonal and customer service abilities, focused on professionalism and responsiveness. Intermediate to advanced computer skills, including proficiency in Microsoft Office Suite and related administrative systems. Highly organized and detail-oriented with strong time management, multitasking abilities, and understanding of administrative and clerical procedures. Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds. Be accessible to manufacturing floor and office staff and to use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitor. Why You Should Join Catalent Tuition reimbursement to support educational goals WellHub program to promote physical wellness & Access to Perkspot discounts from over 900 merchants 152 hours of PTO plus 8 paid holidays Medical, dental, and vision benefits effective day one Defined career path with annual performance reviews & strong potential for career growth within a mission-driven organization Inclusive culture with active Employee Resource Groups & Community engagement and green initiatives Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. Personal initiative. Dynamic pace. Meaningful work. Visit Catalent Careers to explore career opportunities. Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to View email address on click.appcast.io. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process. Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Important Security Notice to U.S. Job Seekers: Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond it is a fraudulent request. Please forward such requests to View email address on click.appcast.io for us to investigate with local authorities. California Job Seekers can find our California Job Applicant Notice HERE.