Patient Navigator Lead

Patient Navigator Lead

Cottage Health seeks a Patient Navigator Lead for their CH Navigation Center department responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. This position serves as a primary resource for escalations in mitigating caller issues. Assists with employee onboarding and training as needed. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Preferred: Associate's degree.

Certifications, Licenses, Registrations:

• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Technical Requirements:

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.

Years of Related Work Experience:

• Minimum: 2 years of patient access, healthcare scheduling, or health insurance experience.
• Preferred: 4 years of patient registration, healthcare scheduling, or health insurance experience.

Job Info

• Job Identification 14171
• Job Category Revenue Cycle
• Job Shift Day
• Locations The Ranch (Hybrid)
• Work Shift 8 Hours
• FTE (.01 - 1.0) 1
• Job Type Full-Time
• Work Location Hybrid
• Salary Range $26.57 - $40.34 Hourly*

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. *Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential.