Patient Support Specialist

Are you someone who enjoys helping others and keeping things running smoothly behind the scenes? Do you take pride in making each interaction clear, calm, and positive? Capital Health Plan in Tallahassee, FL is hiring a full-time Patient Support Specialist to serve as a vital connection between patients and healthcare teams. PAY : We offer our Patient Support Specialist a competitive wage. Benefits Health coverage and dental insurance Health and dependent care spending accounts Short and long-term disability Major disability time off (MDTO) Retirement plan Life and AD&D insurance Voluntary life and AD&D insurance Paid time off (PTO) Employee assistance program SmartDollar YOUR DAY As our Patient Support Specialist, you'll answer calls, schedule appointments, and accurately enter information into the EHR while coordinating with providers to keep schedules on track. Throughout the day, you'll assist with check-ins, manage records, collect payments, and help guide them through their visit. By supporting communication through tools like the Patient Portal and ensuring smooth patient flow, you'll play a key role in delivering an organized and positive care experience. YOUR HOURS This is a full-time healthcare position with shifts that vary within standard business hours. Requirements High school diploma or GED Clear and professional communication skills Strong attention to detail and ability to follow procedures Ability to learn and use electronic scheduling and medical record systems Ability to multitask while delivering courteous service At least one month of related experience or training, healthcare or customer service experience, scheduling experience, familiarity with EHR systems, payment collection experience, and a commitment to patient safety are preferred. OUR MISSION We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction. Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact. Join us! Must have the ability to pass a background check and drug screening test. #J-18808-Ljbffr