Quality Assurance Manager

Job Description

About the Company

Since 1957, Dober Chemical has grown through innovation, strong partnerships, and a culture of Mutual Trust and Respect. We empower employees to make a difference, reward fresh ideas, and support both professional and personal growth.

Our Core Values foster a collaborative, people-first environment where your work truly matters. Join us and help shape the future with a company built on trust, creativity, and purpose.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and the Calm app membership. Our expanding wellness program supports your overall health and work-life balance.

About the Job

Position Summary

The Quality Manager drives a proactive, data-driven quality culture by designing quality into processes - not inspecting it in after the fact. This role strengthens ISO compliance while advancing quality systems and built-in process controls, supplier integrity, and continuous improvement.

The Quality Manager partners cross-functionally to ensure operational excellence through standardized work, statistical process control, structured audits, supplier quality management, and disciplined corrective action. This role champions accountability, real-time data visibility, and zero-error process design.

1. Quality Management System & Compliance

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• Maintain and improve the ISO-compliant Quality Management System (QMS).
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• Lead internal audits and customer audits; ensure timely closure and effectiveness verification of corrective actions.
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• Understand minimum customer requirements in FDA regulated industries and ensure the QMS is built to bridge rigorous quality standards.
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• Ensure documentation integrity, change control compliance, and standardized work across critical processes.
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• Operate as an internal escalation point, providing guidance to other members of the Quality team.
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2. Built-In Quality & Process Excellence

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• Integrate quality at every stage using SPC, critical control points, in-line verification, and process validation techniques.
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• Design and validate test methods (Gage R&R, correlation, progression studies).
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• Analyze historical performance data to drive proactive specification improvements and reduce variability.
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• Support mistake-proofing, digital verification, and structured process controls to prevent defects before they occur.
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3. Data-Driven Problem Solving & Continuous Improvement

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• Lead root cause investigations for internal failures and customer issues using structured problem-solving methodologies.
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• Drive corrective and preventive actions with effectiveness monitoring.
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• Build trend analysis, predictive insights, and performance dashboards to proactively identify risk.
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• Lead quality improvement initiatives that reduce waste, variation, and cycle time while improving customer satisfaction.
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• Support cross-functional Kaizen and process optimization initiatives.
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4. Supplier & Material Quality

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• Conduct supplier audits (paper and on-site) and manage supplier performance metrics.
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• Ensure raw material verification, traceability, and supplier qualification standards.
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• Partner with Supply Chain and Operations to prevent defects at the source.
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5. Customer & Audit Readiness

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• Support customer audits, quality agreements, and documentation requests.
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• Maintain audit-ready documentation and performance metrics at all times.
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• Ensure quality standards meet or exceed customer expectations.
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6. Culture, Leadership & Accountability

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• Champion a culture of ownership where quality is embedded in every role.
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• Support training on quality systems, statistical tools, and standardized processes.
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• Promote stop-work authority, proactive error prevention, and open reporting.
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• Operate with structured project management discipline and data-backed decision making.
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Success Profile (What “Great” Looks Like)

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• Audit-ready at all times with zero major findings.
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• Reduction in internal failures and customer complaints year-over-year.
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• Strong supplier performance and measurable reduction in incoming defects.
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• Quality metrics visible, understood, and owned by operations teams.
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• Continuous improvement initiatives completed on time with measurable impact.
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Required Experience

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• Statistical Process Control (SPC) & data analysis
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• Root Cause Analysis (5-Why, Fishbone, etc.)
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• ISO 9001
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• Chemical experience/background
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• Audit leadership (internal & external)
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• Process validation & test method development
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• Lean principles & waste elimination
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• Cross-functional collaboration
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• Strong documentation discipline
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• Minitab experience
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• Bachelor’s degree in chemistry or biology
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This position requires 25% Travel domestically and internationally

Base Salary compensation to increase based upon applicable years of experience and leadership capabilities