Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator

Great Wall Chinese Medicine
Scottsdale & Chandler, Arizona
Part-Time or Full-Time | Starting at $19/hour + Commission

Great Wall Chinese Medicine is looking for a dependable, adaptable, and detail-oriented Patient Care Coordinator to join our team and work between our Scottsdale and Chandler locations.

This is not a traditional receptionist position. Our Patient Care Coordinators work in both the front desk and back office, supporting patients, providers, and the overall flow of the clinic.

We are looking for someone who enjoys a fast-paced environment, is comfortable multitasking, and wants the opportunity to grow within a healthcare and wellness setting.

About the Position

The Patient Care Coordinator helps keep the clinic running smoothly from the moment a patient arrives until they leave.

You may spend part of your shift managing the front desk and another part assisting in the treatment area. When multiple coordinators are working, responsibilities are shared between the front and back office. When working independently, you will help manage the overall flow of the clinic.

Our clinic can see up to approximately 35 patients in a day, so this position requires someone who can stay organized, move efficiently, and remain calm and professional when things get busy.

ResponsibilitiesFront Desk & Reception

• Greet patients and provide a warm, professional experience

• Check patients in and out

• Answer phones and respond to patient questions

• Schedule, reschedule, and manage appointments

• Process payments and memberships

• Monitor the schedule and help maintain efficient clinic flow

• Assist with cancellations and filling schedule openings

• Complete daily administrative tasks and reporting

• Maintain an organized and welcoming front desk

Patient Care & Back Office

• Assist with patient intake and rooming

• Prepare and reset treatment rooms

• Assist patients throughout their visit

• Support acupuncturists and other providers

• Help monitor patient flow and communicate with providers

• Anticipate provider needs and help keep treatments running efficiently

• Maintain cleanliness and organization throughout the clinic

Products & Patient Education

• Educate patients about memberships and available clinic products

• Assist patients with purchasing herbs, CBD products, teas, and memberships

• Help support continuity of herbal care by communicating with providers regarding patient needs

• Follow provider recommendations and clinic protocols

• Never prescribe or alter herbal formulas; treatment recommendations are made by licensed providers

What We're Looking For

Adaptability is a MUST.

We are looking for someone who:

• Can comfortably move between front desk and back office responsibilities

• Has excellent attention to detail

• Can multitask in a busy environment

• Is dependable and punctual

• Communicates clearly and professionally

• Maintains a positive attitude under pressure

• Takes initiative and looks for ways to help

• Is comfortable learning new systems and procedures

• Works well independently and as part of a team

• Is comfortable working at both our Scottsdale and Chandler locations

• Has reliable weekend availability

Healthcare, medical office, receptionist, customer service, sales, or wellness experience is a plus, but we are willing to train the right person.

Compensation & Growth

Starting pay: $19/hour

You will receive a pay increase upon successful completion of initial training.

Additional opportunities for increased compensation may be available as you take on additional responsibilities and complete our Acupuncture Assistant Certification.

We are looking for people who want to grow with the clinic rather than simply fill a position.

Commission Opportunities

After completion of training, Patient Care Coordinators are eligible to earn commission on memberships and select clinic products and services.

This provides an opportunity to increase your earnings while helping patients learn about services and products that may support their ongoing care.

Benefits & Perks

• Paid sick time

• Paid time off (PTO)

• One complimentary acupuncture treatment per month after completion of training

• 50% employee discount on approved treatments and products

• Opportunity to complete Acupuncture Assistant Certification

• Opportunity for additional responsibility and advancement as the clinic grows

Schedule

Part-time or full-time available.

We are flexible depending on the right candidate and clinic needs.

Candidates must have:

• Reliable availability

• Weekend availability

• Ability to work at both our Scottsdale and Chandler locations

Why This Position Is Different

This is an excellent opportunity for someone who wants to gain experience in healthcare, patient care, customer service, operations, and wellness all in one role.

You will not be sitting at a desk for your entire shift. You will be actively involved in the clinic — helping patients, supporting providers, managing the schedule, assisting with treatments, maintaining rooms, answering phones, and helping the team keep the day running smoothly.

If you are dependable, personable, organized, and enjoy staying busy, we would love to hear from you.