Eligibility Specialist 1

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Work Schedule and Location Work Hours: Full time, 40 hours per week, hourly position. Flexibility required; shifts available Monday through Saturday, 8:00am to 7:00pm to meet business needs. Primary location: Onsite at HACKENSACK UNIVERSITY MEDICAL CENTER, 100 First Street, Hackensack, NJ 07601. Additional locations: Support as needed, in limited capacity at other hospital sites. Key Responsibilities Meet with patients in person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation. Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications. Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. Maintain accurate and confidential records in compliance with HIPAA and organizational policies. Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives. Efficiently use multiple systems and databases to gather, track, and report on patient data. Assist with vacancy coverage, as needed. Complete special projects, as assigned. Qualifications & Competencies Required: High school diploma or GED. Proficiency in English and Spanish. At least 1 year of experience in a customer‑facing role, preferably in healthcare or financial counseling. Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. Capability to work in a fast‑paced environment with changing priorities and patient needs. Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. Ensure all documentation is accurate, complete, and submitted on time. Reliable transportation and a valid driver’s license. Preferred: Experience in healthcare revenue cycle, financial counseling, or insurance verification. Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. Knowledge of medical terminology and healthcare accounts receivable processes. Compensation Salary range: $21.50 to $24.50 per hour. Specific compensation will vary within this range based on geographic location, candidate experience, applicable certifications, and skills. Equal Opportunity Employer Savista is an Equal Opportunity Employer and ensures its employment decisions comply with TitleVII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, and other federal, state, and local protected class laws. We do not discriminate against applicants or employees on the basis of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other protected class. #J-18808-Ljbffr