Admin Support
PT.TXTHE EXECUTIVE COLLECTION
Membalas Pesan dan Chat Pelanggan: Menjawab pertanyaan seputar produk, stok, ukuran, dan harga secara cepat, ramah, dan informatif. Mengelola Pesanan: Memproses pesanan yang masuk dari marketplace (Shopee, Tokopedia, TikTok Shop, dll.) atau media sosial (Instagram, WhatsApp). Mengurus Pengiriman: Mencetak label pengiriman, menyiapkan atau berkoordinasi dengan tim packing barang, serta memasukkan nomor resi. Mengelola Stok dan Inventaris: Mengecek ketersediaan barang secara berkala agar tidak terjadi overselling (kehabisan stok tapi masih terbeli). Menangani Keluhan dan Retur: Mengatasi komplain pelanggan, memproses pengembalian barang (retur), atau pengembalian dana (refund). Meng-update Produk: Memperbarui foto, deskripsi, harga, serta promo atau diskon di etalase toko. Membuat Laporan Penjualan: Merekap data transaksi harian, mingguan, dan bulanan. Pendidikan: Minimal SMA/SMK sederajat (diutamakan dari jurusan Administrasi Perkantoran, Pemasaran, atau Akuntansi). Kemampuan Komunikasi: Mampu berkomunikasi dengan sopan, jelas, dan sabar (baik secara tertulis maupun lisan). Teliti dan Rapi: Cermat dalam mendata pesanan, mengecek alamat pengiriman, dan mencocokkan stok. Menguasai Teknologi & Tools: Familiar dengan marketplace (Shopee, Tokopedia, Lazada, dll.) dan media sosial (Instagram, TikTok, WhatsApp Business). Bisa mengoperasikan komputer dasar seperti Microsoft Excel/Google Sheets untuk rekap data. Manajemen Waktu & Multitasking: Mampu bekerja cepat dan tanggap saat chat atau pesanan masuk bersamaan dalam jumlah banyak. Tahan Tekanan (Work Under Pressure): Tenang menghadapi pelanggan yang sedang komplain atau saat periode event belanja besar (misalnya tanggal kembar 11.11 / 12.12). #J-18808-Ljbffr PT.TXTHE EXECUTIVE COLLECTION
Vacancy posted 2 days ago
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