Sr. Practice Manager

Senior Practice Manager

UPMC Infectious Disease | Harrisburg, PA

UPMC Infectious Disease is seeking a Senior Practice Manager to oversee clinic operations across multiple locations in Central Pennsylvania. The home office for this position will be 810 Sir Thomas Court, Harrisburg, PA, with travel to additional practice locations as needed.

This position is ideal for a strong leader with clinic management or clinic operations experience who is comfortable overseeing multiple locations and supporting day-to-day practice operations. RN experience is preferred due to the scope of the practice.

Location: Home Office: 810 Sir Thomas Court, Harrisburg, PA

This position will oversee multiple locations and may require travel between:

• 1921 Spring Road, Carlisle, PA 17013
• 1880 Kenneth Road, Suite 3, York, PA 17408
• 310 Stock Street, Suite 4, Hanover, PA 17331
• 233 College Avenue, Lancaster, PA 17603

Schedule:

• Monday through Friday, day shift
• Onsite position
• Occasional on-call needs, although these are rare
• Travel between practice locations as needed

Purpose: Manage all operational aspects of the practice sites to ensure quality patient care.

Responsibilities:

• Ensure appropriate and high-quality staffing through the strategic placement of office coordinators, office and practice managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various UPMC departments and resources.
• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience
• OR Associate's Degree + 3 years healthcare experience and 3 years of management experience
• OR High School Diploma + 5 years healthcare experience / Fellowship Program Graduate / and 5 years of management experience
• Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran