Customer Service Representative

Job Description

Job Description

Overview

Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.

This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.

Responsibilities

What You Will Do:

As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.

Your day to day will include:

• Billing questions and payment support

• Starting or stopping utility services

• Account updates and service requests

• Troubleshooting customer concerns

• Providing clear, professional, and empathetic support

• Navigating multiple systems and tools to find solutions quickly

Qualifications

What You Will Bring:

We are looking for dependable, positive people who are ready to learn and succeed.

Successful candidates have:

• Strong communication and customer service skills

• Ability to stay calm and professional during challenging conversations

• Comfort navigating multiple computer systems and applications

• Critical thinking and problem-solving skills

• Basic math skills for billing, balances, and payment related questions

• Experience using basic Excel functions, including search tools and filters

• Strong attention to detail

• Ability to multitask and stay organized in a fast-paced environment
• A team-oriented mindset and strong work ethic

Eligible States

This role is currently limited to candidates residing in:

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

• 18+ years of age with a High School diploma or equivalent

• Private, distraction free workspace (not a shared/common area of the home)

• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)

• Must remain on camera during working hours

Why Join ibex?

• Supportive leadership and collaborative teams

• Coaching, recognition programs, and real career growth opportunities

• Positive, performance driven culture

• Work from home

• Paid training

• 401k, Health, dental, and vision benefits

• PTO, referral bonuses and employee discounts

• Free cell phone for all employees!

• Childcare assistance programs

Ready to Get Started? Apply today and start building your future with ibex!