Guest Experience Lead (GEL)

Be the Smile That Makes Someone's Day!

As a Guest Experience Lead (GEL) at McDonald's, you're the face of our restaurant. You'll be the go-to person for ensuring every guest feels welcomed, appreciated, and well taken care offrom the moment they walk through our doors to the moment they leave.

What You'll Do:

• Greet guests warmly and create a friendly, inviting environment
• Support customers in the lobby, dining area, and kiosks
• Handle concerns professionally and ensure customer satisfaction
• Work with the team to maintain a clean and welcoming restaurant
• Help organize community and in-store events or promotions

What You'll Get:

• $2,500 Tuition Assistance We'll help you reach your education goals
• DailyPay Access your earnings before payday
• Direct2Care 24/7 access to healthcare professionals
• Flexible Scheduling Work around school, family, and life
• Holiday Savings Plan Extra support for holiday budgeting
• Free Uniforms Provided at no cost
• Leadership & Growth Opportunities Build a career with us

Who You Are:

• Friendly, outgoing, and great with people
• Comfortable working in a fast-paced team environment
• Excellent communication and problem-solving skills
• Previous customer service experience is a plus, but not required
• Eager to learn and grow with us

Make a Real ImpactOne Guest at a Time

If you love connecting with people and want a job that helps you grow personally and professionally, this role is for you.

Additional Info

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.