Program Manager

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job
We're looking for an experienced, customer-focused Program Manager to lead large-scale equipment deployment programs for our national convenience store and foodservice customers. This role oversees complex, multi-location rollouts, serving as the primary liaison between customers and cross-functional teams to ensure successful execution from planning through implementation.

The ideal candidate has experience managing national or regional customer programs, preferably within the convenience store (C-store), quick-service restaurant (QSR), foodservice, or commercial equipment industries.

At Franke, you'll have the opportunity to support programs for some of the most recognized brands in the industry while working alongside a collaborative team committed to innovation, continuous improvement, and delivering an exceptional customer experience.

Location Requirement:

This position is based onsite in Smyrna, TN. Candidates must reside within a reasonable commuting distance or be able to relocate prior to their agreed-upon start date.

Essential Duties and Responsibilities

Lead multiple customer deployment programs and strategic initiatives, ensuring timely execution and alignment with customer expectations.

Partner with customers and cross-functional teams to establish program scope, objectives, timelines, and resource requirements.

Serve as the primary customer liaison, managing relationships and communicating program progress throughout the implementation lifecycle.

Develop and execute comprehensive program plans, proactively managing risks, resolving challenges, and ensuring successful multi-location rollouts.

Coordinate with Production, Supply Chain, vendors, and internal teams to ensure equipment, resources, and deliverables meet program milestones.

Monitor program performance, maintain documentation, and communicate key metrics, progress, and risks to stakeholders.Drive continuous improvement through program reviews, process enhancements, and guidance to internal teams.

Knowledge, Skills, and Abilities

Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field required.

Five (5) or more years of experience managing complex customer deployment programs, national account rollouts, or enterprise implementations required.

Demonstrated experience leading multi-location programs involving multiple stakeholders, resources, and implementation activities.

Experience within the foodservice, convenience store (C-store), quick-service restaurant (QSR), or commercial equipment industries strongly preferred.

Proven ability to manage multiple concurrent programs, coordinate cross-functional teams, and maintain strong customer relationships.

Strong organizational, communication, negotiation, and problem-solving skills, with the ability to independently manage competing priorities.

Proficiency in Microsoft Office Suite, including Excel and PowerPoint, and Smartsheet or similar program management software.

Flexibility to travel based on customer and program needs, with travel frequency varying according to deployment schedules and business priorities.

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