Executive Lounge Host

Executive Lounge Host

The Executive Lounge Host plays an important role in creating an elevated and welcoming experience for our Marriott Bonvoy Elite members and Executive Lounge guests. This guest-facing position is responsible for providing attentive service during our evening hors d'oeuvres service while ensuring the lounge remains clean, organized, well-stocked, and inviting throughout the evening.

The ideal candidate is personable, dependable, highly organized, and comfortable engaging with guests while independently maintaining the lounge experience. This position requires strong attention to detail and a genuine commitment to hospitality and guest satisfaction.

Key Responsibilities:

• Warmly greet Executive Lounge guests and provide attentive, professional service throughout their visit.
• Set up and prepare the Executive Lounge for evening hors d'oeuvres service according to hotel and brand standards.
• Maintain food and beverage displays throughout service, ensuring items remain properly stocked, organized, and attractively presented.
• Monitor food quality, presentation, and appropriate temperatures while following established food safety and sanitation procedures.
• Maintain a clean and organized lounge throughout service, including guest seating areas, tables, counters, beverage stations, and service areas.
• Clear and reset tables promptly while maintaining a comfortable and welcoming environment for guests.
• Monitor and replenish utensils, plates, glassware, napkins, condiments, beverages, and other lounge supplies as needed.
• Engage professionally with guests, answer questions, and assist with requests or concerns within the scope of the position.
• Communicate guest needs or service concerns to the appropriate hotel department or manager when additional assistance is required.
• Maintain awareness of hotel services, amenities, hours of operation, and general property information to assist guests as needed.
• Complete opening, ongoing, and closing duties according to established procedures and checklists.
• Properly clean, sanitize, store, and secure food, beverages, supplies, and equipment at the conclusion of service.
• Follow all hotel policies, Marriott brand standards, health department requirements, food safety procedures, and responsible service guidelines.
• Collaborate with Culinary, Food & Beverage, Front Office, and other hotel departments to provide a seamless guest experience.
• Participate in department meetings, training, and ongoing initiatives related to guest service, food safety, and hotel standards.

Salary Description:

Starting Pay: $20.00 per hour

Requirements/Qualifications:

• Must be at least 21 years of age.
• Previous serving, restaurant, hospitality, or food service experience is preferred but not required.
• Excellent interpersonal and communication skills with a genuine interest in providing exceptional guest service.
• Strong organizational skills and attention to detail.
• Ability to work independently while also contributing positively to a team environment.
• Must be punctual, dependable, and able to consistently maintain the scheduled workweek.
• Basic knowledge of food safety and sanitation practices preferred.
• Ability to remain professional, composed, and guest-focused in a fast-paced hospitality environment.
• Regular schedule is Sunday evening through Thursday evening. Additional flexibility may occasionally be required based on hotel business needs.

Work Environment:

• Work is performed primarily within the hotel's Executive Lounge and Food & Beverage service areas.
• Regular interaction with hotel guests and team members is an essential part of the position.
• The position involves handling food, beverages, dishes, glassware, cleaning products, and standard Food & Beverage service equipment.
• The work environment may include moderate noise levels and periods of increased activity during peak service times.

Equal Employment Opportunity:

Dreamscape is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and walks of life. We are committed to creating an inclusive environment for all team members and provide reasonable accommodations for qualified individuals with disabilities.