IT Support Specialist

At One Family Illinois (Formerly SOS Children's Villages Illinois) we are committed to keeping brothers and sisters in foster care together by providing safe, stable, and loving homes. We do this by offering an innovative approach to traditional foster care. Our model of care provides a private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With this, the children we serve benefit from the stability of remaining with their siblings as well as the support of neighboring One Family Illinois Foster Parents and the entire community. Benefits Work for an impactful organization with a purpose Corporate culture that supports diversity, equity, and inclusion Hybrid/flexible work options to help balance work and life PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays) Bonus Plan for Child Welfare Specialists Employee Referral Bonuses Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment) Vision/Dental/Life Insurance offerings Access to an Employee Assistance Program (EAP) 403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment regardless if you are contributing. Part of the federal student loan forgiveness program Access to financial advisors and financial education tools Tuition reimbursement options Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development Role The full‑time IT Support Specialist is responsible for providing IT services to staff, Professional Foster Parents and youth in care at all One Family Illinois sites. The IT Support Specialist will serve as the IT support function to the business while working with a third‑party outside IT provider (Bridgepoint). Duties Manage company‑wide inventory of technology equipment required for individual workstations and jobsites (computers, smartphones, printers, etc.) Prepare hardware prior to new employee onboarding Work with Bridgepoint to establish new employee accounts (i.e. MS Office 365, Dropbox, etc.) Prepare hardware after employee off‑boarding Serve as IT Help Desk – communicate with Bridgepoint to provide remote response and troubleshooting and provide in‑person response and troubleshooting Monitor Bridgepoint work related to Network, server, workstation monitoring and management: monitor servers and workstations to anticipate issues before they cause downtime, manage server and workstation scheduled monthly patching Manage audio/visual and technological aspects of on‑site events for the Development Department including fundraisers and donor engagement events (will require several evenings throughout the course of the year) Manage software accounts, licenses and renewals as listed by Bridgepoint Research and recommend hardware and software for purchase Analyze vendor contracts and provide recommendations Recommend IT investments aligned with corporate business goals Educate employees on cybersecurity risks Manage Mitel, our Phone and Internet vendor Other duties as assigned Qualifications Bachelor’s degree, preferably in a related field with one to two years professional experience including at least one year of experience in the field. Knowledge and experience with IT. Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders Multitasker with the ability to wear many hats in a fast‑paced environment Personal qualities of integrity, credibility, and customer service are important Ability to pass DCFS required criminal background check including CANTS/SACWIS and SORS. Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation, as the position will be split between Villages and will be involved within the communities. Willingness to travel within the community and to the various agency sites. Ability to work flexible hours including evening and weekends. Schedule may regularly be later mornings to evenings on weekdays and weekends depending on activities scheduled. Schedule to be finalized with the supervisor. Sensitivity to the cultural and socioeconomic characteristics of clients and staff. Ability to relate to the Agency staff and to the public in a courteous and professional manner. Ability to work in a team environment. Strong communication and organizational skills. Ability to exercise discretion and independent judgment. Ability to handle sensitive and confidential materials. Reliable, punctual, and able to manage multiple tasks. Ability to work in an alcohol, tobacco, and drug‑free environment. Commitment to One Family Illinois philosophy and mission. #J-18808-Ljbffr ONE FAMILY ILLINOIS