Front Desk Night Auditor

Benefits:

• Paid time off

Job Description:

Front Desk Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk.

Job Duties

Duties include, but are not limited to:

• Greet guests and assist with check-in and check-out procedures;
• Process guest registrations, room assignments, and verify rates and length of stay;
• Handle reservations and assist with maximizing occupancy;
• Maintain accurate guest accounts and records;
• Balance cash drawers and ensure accurate shift transactions;
• Perform night audit duties, including reviewing and reconciling daily reports (night shift);
• Respond to guest questions, requests, and concerns in a timely and professional manner;
• Communicate with other departments to support smooth hotel operations;
• Follow all safety, security, and cash-handling procedures;
• Maintain a clean and organized front desk area;
• Support a safe and respectful work environment; and
• Perform other duties as assigned by management.

Work Expectations

• Maintain a professional appearance and positive attitude;
• Provide courteous and efficient service to guests and coworkers;
• Follow all Company policies and procedures;
• Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required;
• Demonstrate reliability, attention to detail, and the ability to multitask.

Physical Requirements

This position requires the ability to perform job duties with or without reasonable accommodation, including:

• Standing for extended periods;
• Occasional walking, reaching, and bending;
• Use of computers, phones, and office equipment.

Hyatt Core Values

Employees are expected to demonstrate Hyatt's service culture by:

• Delivering exceptional guest experiences.
• Treating guests and colleagues with respect and professionalism.
• Maintaining high standards of cleanliness, safety, and quality.
• Working collaboratively to achieve hotel goals.
• Upholding Hyatt's commitment to diversity, inclusion, and integrity.