Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy team in California on a contract-to-permanent basis. This position supports daily customer service and documentation activities by coordinating with dispatch and operations, confirming shipment details, and ensuring required paperwork is complete and accurate. The role is ideal for someone who enjoys balancing customer communication with administrative precision in a fast-paced logistics environment.

Responsibilities:
• Partner with dispatch and operations teams to confirm inbound truck information and validate shipment details before processing.
• Contact customers to obtain signatures, missing documents, and other required records needed to complete orders.
• Review paperwork for accuracy and completeness, then organize documentation for internal tracking and customer files.
• Prepare and issue invoices by verifying order information, charges, and supporting backup documents.
• Enter and update order data in company systems while maintaining accurate billing and service records.
• Respond to customer questions related to shipment status, documentation, and account support in a thorough and accurate manner.
• Monitor outstanding paperwork and follow up promptly to keep orders moving without delays.
• Assist with import and export customer service tasks, including document verification and coordination across departments.• At least 1 year of experience in customer service, logistics support, or a related administrative role.
• Working knowledge of billing, order entry, and document handling in a fast-paced environment.
• Experience supporting import customer service, export customer service, or general transportation-related customer accounts.
• Strong attention to detail with the ability to verify information and catch discrepancies in paperwork.
• Clear communication skills with confidence in following up with customers and internal teams.
• Ability to manage multiple tasks at once while meeting deadlines and maintaining accuracy.
• Proficiency with standard office systems and data entry tools used for customer records and invoicing.