Automotive Service Advisor

Automotive Service AdvisorBe the connection between customers and exceptional serviceKrause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. If you thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization, this is an excellent opportunity to grow your career.For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.Why You’ll Love It Here401(k) with company matchDental & vision insurance availablePaid vacation, PTO, and holidaysCareer advancement opportunities—we promote from withinEmployee discounts on vehicles, parts & serviceFamily-owned and operated cultureLong-term career stabilitySupportive and team-oriented environmentWhat You’ll DoAs a Service Advisor, you’ll play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.Customer Experience ResponsibilitiesGreet customers promptly and professionally in the service driveBuild strong customer relationships and create a positive service experienceServe as the main point of contact throughout the repair processProvide concierge-level support for customer questions and concernsCommunicate vehicle repair recommendations, timelines, and updates clearly and professionallyMaintain Customer Satisfaction and Customer Success Index scores at or above company standardsService Department OperationsOversee service orders and help manage workflow within the service driveDistribute repair orders efficiently between techniciansAssist customers with vehicle maintenance recommendations, warranties, and repair informationHelp ensure technician productivity and daily labor sales goals are achievedAssist with diagnosing vehicle concerns and coordinating parts or tools when neededSupport warranty administration and service department processesLeadership & Team CollaborationReinforce dealership policies and maintain compliance with company standardsFoster strong relationships with technicians, management, and manufacturer representativesSupport a positive, team-oriented culture within the service departmentParticipate in training and ongoing process improvement initiativesWhat You BringStrong communication and customer service skillsOrganized, professional, and detail-oriented mindsetAbility to multitask and perform well in a fast-paced environmentLeadership ability and experience working with teamsPositive attitude and self-motivated work ethicProven ability to deliver strong customer satisfaction resultsProfessional appearance and polished communication styleAbility to work independently while collaborating with others effectivelyRequirements:Valid driver’s license with a clean driving recordPrevious automotive service advisor or dealership experience preferredWhy Krause Auto Group?Over 30 years of automotive successFamily-owned and operated organizationPromote-from-within culture with real advancement opportunitiesLeadership team committed to employee growth and developmentOpportunity to work with some of the most respected automotive brands in the industryPerfect For Candidates With Backgrounds In:Automotive service advisingAutomotive repair or technician experienceCustomer service and salesService drive managementHospitality and client relationship rolesHigh-volume dealership environmentsKrause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.