Case Manager I

Job Description

Job Description

Case Manager I

Singles Team, Transitional Bridge Shelter

Program Overview

At Father Joe’s Villages, we are committed to helping individuals experiencing homelessness achieve stable housing and long-term self-sufficiency. The Transitional Bridge Shelter provides short-term shelter and intensive supportive services focused on rapidly connecting individuals to permanent housing and stability.

The Singles Team supports adults in a structured shelter setting through trauma-informed, person-centered case management, housing navigation, and coordinated services that advance our mission to end homelessness one life at a time.

The Role

As a Case Manager I, you play a key role in supporting individuals experiencing homelessness as they work toward housing stability and long-term self-sufficiency. You build trusting, empathetic relationships and provide individualized case management that removes barriers and connects clients to essential resources.

Working as part of a multidisciplinary team, you help clients navigate complex systems, engage in supportive services, and make steady progress toward securing and maintaining permanent housing. This is a great opportunity for someone early in their case management career who is compassionate, organized, and committed to making a direct impact in the lives of others.

Key Responsibilities

• Conduct intake interviews and holistic client assessments to identify needs, strengths, and appropriate service pathways
• Develop, implement, and monitor individualized case plans focused on housing stability, financial readiness, and long-term self-sufficiency
• Coordinate referrals and advocate for access to housing, benefits, employment supports, and community-based services
• Support clients in accessing Social Security benefits, disability programs, public assistance, and other income supports
• Encourage engagement in medical care, behavioral health services, substance use treatment, and other supportive interventions
• Maintain consistent client engagement to support progress, adjust goals, and respond to emerging needs or crises
• Provide ongoing case management support, including crisis intervention, service coordination, and participation in multidisciplinary case conferencing
• Maintain accurate and timely documentation in HMIS and case management systems, including progress notes and case records

Desirable Candidate Profile

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Development, or a related field, or equivalent experience
• Minimum one (1) year of experience working with underserved or vulnerable populations in a social services or related setting (internships, volunteer experience, or fieldwork welcome)
• Experience working in shelter, housing programs, or human services settings strongly preferred
• This role requires regular travel between worksites and client locations. A valid driver’s license and ability to meet organizational driving standards are required.

Key Competencies and Experience

• Skilled in trauma-informed care, motivational interviewing, and strengths-based case management
• Knowledge of homelessness systems, housing interventions, eviction prevention, and crisis response strategies
• Demonstrated ability to assess client needs and coordinate complex, multi-system service plans
• Strong relationship-building skills with the ability to establish trust and maintain professional boundaries
• Ability to remain composed and effective in high-demand, crisis, or emotionally complex situations
• Strong organizational skills with the ability to manage multiple clients and priorities effectively
• Knowledge of MS Office applications and case management systems, including HMIS
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately
• Strong written communication skills with an emphasis on clear, accurate, and timely documentation

Work Schedule

This is a full-time position, typically 40 hours per week, scheduled Monday through Friday. Work hours may vary slightly based on client needs, housing appointments, or program requirements.

Compensation and Benefits

Pay is based on experience, qualifications, and internal equity. The anticipated starting pay range for this role is $22.00 to $25.30 per hour.

Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, 11 paid holidays, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

Why Join Father Joe’s Villages

Be part of a mission-driven team dedicated to ending homelessness one life at a time. Collaborate with compassionate colleagues, grow professionally, and make a meaningful impact in the lives of individuals and families working toward housing stability.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, and other role-related requirements following a conditional offer of employment.

Equal Employment Opportunity

Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.