Dispatcher I

Dispatcher I

Requisition ID: 18047 Location: Colorado Springs, CO, US, 80903 Pay Type: Salary Position type: Full-time / Salary Estimated Wage Range $50,000 - $65,000/Anually

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.

We're seeking a Dispatcher I who's ready to put your skills to work on projects that matter and build a career with a company that's building North America.

About The Role

Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company's hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT and other regulatory requirements. Develop current customer base

What You'll Accomplish

Safety: Personally promote the Core value of Zero Accidents & Incidents to all operations. Actively engage with customers, haulers and weigh masters to reinforce safe behaviors. Actively participate and assist with annual Transportation Safety Initiatives for haulers Behavior & Attitude: Demonstrate a dynamic professional and positive problem solving attitude. Maintain professional and frequent communication with Leadership, Plant Personnel, Quality and Sales teams Inventory Management: Identify substitute products, operating hour adjustments, and service opportunities across site portfolio Logistics: Coordinate directly with customers and contracted haulers; Choose best haul solution for each order. Maintain productive and professional relationships with haulers . Utilize, maintain and update hauler directory. Attract new haulers to ensure division has access to the adequate number of trucks. Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution - Identify optimization and backhaul opportunities. Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction Document and record all customer/hauler complaints in the system - Forecast future haul needs (i.e. next 2 weeks). Process the documentation that accompanies the movement of freight OrderTaking & Customer Service: Customers' first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution. Ask for additional business from customers and provide leads to sales for potential new opportunities. Enter complete/accurate customer order details into information systems. Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team. Communicate with Sales, Operations, and contracted haul companies.Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required Systems & Processes (may be responsible for): Track various scale information and producing reports to provide metrics, identify areas of improvement and trends.

What We're Looking For

Education: High School Diploma or Equivalent Field of Study Preferred: Dispatch, Logistics, Customer Service experience, Required Work Experience: Ability to develop strong professional partnerships and communication with business partners (Plant Management, Sales, Quality and other Dispatchers) Additional Requirements: Ability to multi-task Ability to work different shifts Excellent verbal and written skills Excellent computer skills MS Office, Spreadsheets, PowerPoint Experience with Dispatch software Must maintain a valid driver's license

What We Offer

Competitive salary Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day