Resident Service Director

Job Description

Job Description

We’re seeking a dedicated and experienced Resident Services Director to join our team and make a meaningful difference in the lives of our residents!

The Resident Services Director is responsible for overseeing resident services, promoting resident engagement, and enhancing the overall quality of life within the community. This role focuses on identifying residents’ needs, coordinating programs and resources, fostering positive relationships with residents and their families, and collaborating with staff and community partners to ensure residents feel supported, valued, and connected.

Responsibilities:

• Supervise resident care staff, provide training, set and adjust rates of pay and hours of work, provide formal and informal performance feedback, recognize both appropriate and inappropriate behaviors/performances through rewards and discipline, and apportion work among subordinates.
• Interview residents and families prior to admission and coordinate pre-admission screening and assessment. Evaluate resident care needs and determine required level of care upon admission and changes in condition. Maintain clear records of all resident changes, requests, and irregularities.
• Update medical charts and care plan.
• Observe residents' health status and take actions to address concerns within scope of practice.
• Record and notify Executive Director, physician, pharmacist, and family of any significant changes to resident's health status and/or reactions to drugs, treatments, or significant incidents.
• Order medications from pharmacy, maintain records, and ensure that medications are properly stored and cared for
• Implement orientation and education programs that explain the philosophy of service in accordance with Pacifica Policies and Procedures.
• Schedule Personal Care Assistants, develop daily tasks, and make assignments.
• Verify employee hours on time cards and payroll reports and arrange replacement staffing when necessary.
• Monitor associates in administration of mediation, including frequent audits of medication records. Interview and test job applicants.
• Continually assess resident needs in relation to associate training needs to determine priorities in designing an ongoing orientation program.

Requirements:

• Previous experience in resident services, community services, social services, hospitality, healthcare, or a related field preferred.
• Licensed Nurse (LN) preferred.
• Previous leadership or supervisory experience is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Compassionate, patient, and service-oriented attitude.
• Ability to manage multiple responsibilities and prioritize tasks effectively.
• Proficiency in basic computer applications, email, and recordkeeping.
• Ability to maintain confidentiality and handle sensitive resident information appropriately.

Work schedule:

• Able to work a flexible schedule.

Why join us? We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:

• Health, Dental, Vision, 401K
• Paid vacation, holidays, and sick leave
• A positive working environment
• Growth Potential

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.