Pharmacy Quality Improvement Specialist

Job Description

Job Description

Day-to-Day:

The Pharmacy Quality Improvement Specialist plays a critical role in overseeing critical quality processes within the pharmacy, with a primary focus on managing the Adverse Drug Event (ADE) reporting process. This role requires a proactive approach to quality assurance, including reviewing patient feedback and other critical reporting, resolving quality issues, identifying areas for improvement, and developing actionable solutions. The Pharmacy Quality Improvement Specialist will work closely with all internal Pharmacy teams/ departments to ensure timely and accurate reporting of ADEs, adherence to client-specific requirements and SLAs, and compliance with regulatory standards.

At Blink Health, we are committed to providing exceptional patient care and creating a work environment that values quality and integrity. This role offers the opportunity to contribute directly to patient safety and satisfaction through quality-focused initiatives. If you are passionate about pharmacy quality assurance and improvement, we invite you to apply and join our dedicated team in Pittsburgh.

Responsibilities:

Adverse Drug Event (ADE) Reporting and Submission

• Review all internal reporting of patient and provider communications for potential ADEs.
• Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
• Complete and submit client-specific ADE forms, complete any required follow-up.
• Conduct FDA submissions when necessary, ensuring compliance and accuracy.

Patient Feedback Analysis and Quality Action Planning

• Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
• Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
• Provide recommendations to address recurring issues and drive improvements across pharmacy operations.

Quality Analysis and Correction

• Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
• Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues.
• Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.

Compliance and Process Improvement

• Maintain a high standard of compliance with all corporate policies as well as state and federal regulations.
• Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.