Operations Manager

EōS Fitness is bold, upbeat, and motivating. We create loyal, lifelong fans and exercise practitioners. Our Core Purpose is to provide exceptional experiences, and we live by core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win. Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for members, guests, and staff. As Operations Manager, you will oversee the Service team and day‑to‑day tasks to ensure operational excellence throughout the gym. Responsibilities Passionate about creating an elevated member experience through a friendly, approachable manner, actively listening to members’ needs and concerns and providing clear, helpful responses. Hire, train, schedule, and supervise staff members, including kids club, front desk, and janitorial staff. Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles. Provide constructive feedback to staff using specific language to highlight strengths and improvement areas. Ensure high‑quality customer service by addressing member concerns, managing inquiries, and resolving issues promptly. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards. Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being. Qualifications 2–3 years of operations management experience. Strong verbal and written communication skills for interacting with employees, management, and vendors. 3–4 years of customer service experience. Prior experience or strong interest in the fitness industry is a plus. Excellent relationship building and influencing skills at all levels and functions. Strong detail orientation; systematic, thorough problem‑solving; good time management, organization, and record‑keeping skills. Excellent MS Office skills. Embrace our Core Values. Requirements Must successfully pass a background check. CPR certification required within 30 days of hire. Intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system. Ability to bend routinely and repeatedly to lift more than 40 lbs. Salary: $58,656—$66,000 USD Benefits And Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and a plus one family member. Discounted personal training and merchandise – including supplements. Employee referral program. Daily pay offered – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, employee assistance program and pet insurance. 401(k) with company matching. Personal education growth options with Sophia Learning. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law – click here for more information. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. #J-18808-Ljbffr EōS Fitness