Project Manager

Project Manager - Operations

Location: Hybrid at Linthicum Heights, MD Duration: Long Term Client: State of MD

Job Description Duties:

• Performs day-to-day management of the cloud platform operations, identifies issues and risks, and recommends possible issues and risk mitigation strategies associated with the project.
• Lead operations team in providing tier 1 and tier 2 support for cloud
• Design, Develop, and maintain incident management workflows
• Monitors issues and provides resolutions for up-to-date status
• Coordinate emergency response for severity 1 and 2 incidents
• Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data, and application teams.
• Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
• Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system
• Coordinate major/minor software installation, upgrade, and patch
• Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
• Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.

Education Qualification:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.

General Experience:

• At least eight (8) years of experience in managing on-premise and cloud-based multi- user environments with expertise in planning, designing, building, and implementing IT systems.
• At least eight (8) years of product administration/management experience in RHEL Linux-based environment or Windows server environment
• Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
• Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
• 5+ years of experience leading tier 1 and tier 2 support for cloud platforms
• 3+ years of experience on operations large platform of over 2000 instances
• Experience working with incident management and change management tools
• Experience developing and maintaining incident management and change management workflows
• Experience working with incident triaging and knowledge management
• Experience working with security teams to perform security monitoring, audits, and remediation.

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.