Management Analyst I - Intake Specialist

Management Analyst I

The Management Analyst I provides direct, unit-level services essential to the delivery and implementation of housing rehabilitation and community improvement activities. This position serves as the primary entry point for units and carries a full rehabilitation caseload, performing all tasks required to move units from initial intake through construction activities and final client closeout. The Management Analyst I ensures program compliance, coordinates with technical staff, and supports residents throughout the rehabilitation process.

Reports directly to the Program Manager or designated supervisor. Works under general supervision and follows program guidelines, policies, and procedures while exercising independent judgment within assigned responsibilities.

Responsibilities

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Conduct onsite unit intake to confirm eligibility requirements, collect and verify required documentation, and initiate unit participation in the program.
• Perform unit visits to gather information necessary for project initiation, including identifying unit conditions affecting scope development, access logistics, occupancy status, and preparation requirements.
• Document unit conditions, observed hazards, and preliminary scope details to support technical staff in final scope development.
• Perform all Uniform Relocation Act (URA) functions related to temporary or permanent displacement, including determining applicability, issuing notices, coordinating logistics, arranging accommodations, calculating benefits, and processing payments according to federal requirements.
• Confirm unit access requirements, verify readiness for scheduled work, and ensure completion of unit-specific preparation tasks.
• Perform community outreach to expand awareness of the demonstration program and assist applicants with navigating application processes, particularly older adults or those with limited digital literacy. May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

Knowledge of: Uniform Relocation Act (URA) regulations and compliance requirements Program eligibility determination and documentation requirements Project tracking, record-keeping, and reporting practices Safety protocols for working in residential environments Community outreach and engagement strategies

Skills:

Conducting thorough intake assessments and documenting unit and client information accurately Managing multiple cases simultaneously and maintaining detailed records for program compliance Coordinating workflows with internal teams, contractors, and external partners Providing guidance and support to clients navigating program applications and processes Collecting, analyzing, and reporting data to monitor program progress and outcomes Problem-solving and resolving issues to ensure successful project completion Communicating effectively both verbally and in writing with diverse populations Prioritizing tasks and managing time efficiently in a fast-paced environment Performing community outreach to educate and engage potential program participants

Ability to: Conduct thorough unit inspections and document conditions accurately Manage multiple cases simultaneously and meet deadlines Interpret and apply program policies, procedures, and federal regulations Coordinate unit access, relocation logistics, and project readiness tasks Communicate effectively with residents, contractors, and team members Assist applicants with program navigation and application processes Work independently with minimal supervision while maintaining accountability Identify and solve problems related to project implementation and client support

Qualifications

Minimum Qualifications:

Education and Experience

Associate's or Bachelor's degree or a related field

Licensures and Certifications

Valid driver's license required

Preferred Requirements

• Experience conducting residential assessments or inspections

• Experience with case management and documentation for federally funded programs

Work Environment:

Professional office environment with regular onsite visits to residential units Combination of in-person and field-based work, requiring walking, bending, and climbing as needed May involve exposure to lead, dust, or other environmental hazards; adherence to safety protocols is required Interaction with clients from diverse backgrounds, including those with limited mobility or special needs

Lifting Requirements:

Sedentary work : Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Medium work : Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Heavy work : Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Very heavy work : Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

It is the policy of the City of Atlanta ("COA") that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodation to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.