Sales Qualification Manager

JOIN A CULTURE LIKE NO OTHER!

The world is changing – we often seem to find ourselves not just looking for a career that gives us the opportunity for growth, but for a career that lets us feel good about the work we do and… get to have fun doing it! At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

Wesley Financial Group, LLC is a company with operations in Franklin, Tennessee and Las Vegas, Nevada that helps timeshare owners who have been misled get out of their timeshare. Wesley is a national company listed on the INC 500 in 2020.

We’re looking for a Sales Qualification Manager to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

WHY YOU'LL LOVE WORKING HERE

• Competitive Base Salary and Bonus Eligibility: Because great results and leadership deserve to be rewarded.
• Comprehensive Benefits: Medical, Dental, and Vision Insurance.
• Secure Your Future: 401K with a generous company match.
• Time to Recharge: Generous PTO – start accruing from day one!
• Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
• Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
• Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
• Growth & Coaching: Learn from industry professionals committed to your success.
• Diverse & Inclusive: We embrace what makes each team member unique!

ABOUT THE ROLE

Are you a natural leader with a passion for developing people and driving results? We’re looking for a Sales Qualification Manager to join our Sales team in Franklin, TN and help take our Qualification Specialist (QS) operation to the next level.

In this role, you’ll lead the day-to-day operations of the QS team — coaching specialists, managing performance, generating business insights through reporting, and collaborating with Team Captains to build a high-performing, motivated group. The ideal candidate is an energetic, organized, and people-driven leader who thrives in a fast-paced environment and gets excited about helping their team grow, hit goals, and deliver an outstanding experience for every customer.

If you love building people up, rolling up your sleeves, and being in the middle of the action, this role was made for you.

WHAT YOU’LL DO

Lead & Develop Your Team

• Train, develop, and implement individualized growth plans for each Qualification Specialist — investing in their skills, confidence, and career trajectory.
• Partner with Team Captains to cultivate a strong, collaborative QS team culture where people support one another and push each other to be their best.
• Administer employee reviews, performance improvement plans, and corrective actions in partnership with HR — always with fairness, clarity, and respect.
• Champion a positive, high-energy team environment where performance is recognized and celebrated.

Drive Operations & Performance

• Oversee daily QS operations, ensuring the team is running smoothly and hitting key productivity benchmarks.
• Evaluate QS performance and productivity on an ongoing basis, identifying trends, strengths, and areas for improvement.
• Generate daily, weekly, and monthly reports that give leadership clear visibility into team performance and business outcomes.
• Audit files as directed by the Qualification Specialist Director to maintain quality and consistency.

Communicate & Collaborate

• Keep the lines of communication open — maintaining continuous interaction with the team through Slack and staying responsive and approachable.
• Handle team questions, issues, and escalations through Slack and Chatter in Salesforce with professionalism and a solutions-first mindset.
• Contribute to cross-functional efforts and special initiatives, stepping up whenever the team or business needs it.

WHAT YOU BRING

• Strong interpersonal and leadership skills — you know how to motivate, coach, and hold people accountable with empathy and consistency.
• A thorough understanding of the Qualification Specialist role and how it connects to every other department in the organization.
• Excellent written and verbal communication skills — whether you’re leading a team huddle, writing a performance review, or responding to a question in Slack.
• Proficiency in Salesforce, Google Workspace, and related tools — you’re comfortable working across platforms to keep things organized and on track.
• Sharp attention to detail and strong organizational skills — nothing falls through the cracks on your watch.
• The ability to thrive in a fast-paced, high-energy environment where priorities can shift and adaptability is key.
• A dependable, consistent work ethic — your team can count on you to show up and deliver, day in and day out.

EDUCATION & EXPERIENCE

• 1+ years of proven success as a telesales representative or in another sales/customer service role required.
• 2+ years of sales management experience required.
• Experience with Salesforce reporting and team performance tracking strongly preferred.

Ready to lead a team that’s making a real difference?

This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!