Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• Wellness resources
• 401(k) matching
• Donation matching

You May Be a Great Fit as a Customer Care Manager at Jack Boyajian - State Farm Agent if: 

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 5952 Temple City Blvd, Temple City CA 91780 & 3324 E Colorado Blvd, Pasadena CA 91107

Our office is built on helping people—pairing great insurance guidance with a positive team culture. If you’re looking for growth, teamwork, and a rewarding place to build your future, this is where you’ll belong.

At Jack Boyajian - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.