Senior Data Center Support Services Technician

Job Description

As an Oracle Data Center Technician, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a 'technical expert' with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .

Qualifications:

• Active TS/SCI security clearance w/polygraph
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
• 3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.
• Must have demonstrated expertise in two or more of these areas:
• Power Capacity allocation - high and low density racks
• Incident management and resolution on outages
• Systems administration (Linux and/or Windows Servers)
• Networking (DNS, TCP/IP)
• You should also be able to demonstrate
  • A solid level understanding of data center design, commissioning and operations best practices and ensures their application
  • Examples of process improvement execution
  • Examples of a drive to dig into the details of a system or process to solve customer problems
  • Excellent oral and written communication skills
  • Strong Adherence to Process and be process champion
  • Strong influencing skills
  • Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment

Responsibilities

Ideal candidates would be required to:

• Understand the design and functionality of the Data Centers within your assigned Region
• Provide audits for power and mechanical capacity or upgrades.
• Work with internal teams to trouble shoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design related problems.
• Work with local colocation companies to understand and coordinate site utility requirements
• Provide after-hours support as needed
• Work with project teams/colocation partners to properly test and validate installation, operation, and performance of electrical/mechanical systems.
• Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, best practices, maintenance initiatives and operating procedure review
• Maintain all technical documentation regarding corporate data centers, this includes procedures for the operations.Work with Regional leaders and other business leaders to manage projects, optimize performance and improve the reliability and efficiency of the collocation, leased and owned data centre. infrastructure electrical and mechanical systems.
• Participate in operational reviews to collect and analyze technical data to identify and resolve existing reliability and availability concerns.
• Provide Subject matter Expert resource to identify and resolve resiliency, reliability and availability risks globally.
• Oversee the Issue intake, Evaluation, and Resolution Process for the review of collocation, leased and owned data centre builds issues with focus on providing quality improvement recommendations.
• Interface with internal data centre design teams, server hardware teams, environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered
• Be recognized as the technical expert within the group as well as within other teams.
• Be positive and always offer creative, out of the box solutions.

* Employment for all candidates is contingent upon pass a background check.

* Minimal travel required.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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