FRONT DESK CLERK

WE LOVE OUR WORK. Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times . Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. Handles guest problems or complaints in a courteous and professional manner. Maintains knowledge of hotel , casino , outlet , and community events. Answers, records, and processes all guest calls, messages, requests, questions, and concerns. Contact appropriate individuals or departments as necessary to resolve customer’s requests. Reviews memos and documents pertinent information. Recruit's assistance of hotel manager in unique situations. General Accountabilities: Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times . Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. Handles guest problems or complaints in a courteous and professional manner. Maintains knowledge of hotel , casino , outlet , and community events. Answers, records, and processes all guest calls, messages, requests, questions, and concerns. Contact appropriate individuals or departments as necessary to resolve customer’s requests. Reviews memos and documents pertinent information. Recruit's assistance of hotel manager in unique situations. BRING US YOUR BEST. Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times . Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. Handles guest problems or complaints in a courteous and professional manner. Maintains knowledge of hotel , casino , outlet , and community events. Answers, records, and processes all guest calls, messages, requests, questions, and concerns. Contact appropriate individuals or departments as necessary to resolve customer’s requests. Reviews memos and documents pertinent information. Recruit's assistance of hotel manager in unique situations. Qualifications: Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service pos ition re quired . Computer literate with capability in Microsoft office Strong decision making and problem-solving skills. Meticulous attention to detail. Excels both independently and as a member of a team. #J-18808-Ljbffr