Information Technology Specialist

A3 Staffing has a great opportunity with a growing AEC firm in Charlotte, NC.

This is a temp to potential hire opportunity, estimate and goal is to become direct by early 2027.

Location: Charlotte, NC

Employment Type: Onsite, Contract to Hire (90-120 days approx)

Experience Required: 2+ years of IT support experience

A3 Staffing is seeking an experienced, dependable IT Support Technician to provide technical support for a professional design and engineering firm in Charlotte, NC.

This individual will help maintain day-to-day IT operations, troubleshoot technical issues, support end users, and ensure employees have the technology they need to work efficiently.

This is an excellent opportunity for an IT professional seeking a flexible, part-time contract assignment in a professional office environment.

Key Responsibilities

• Provide day-to-day technical support to employees experiencing hardware, software, and connectivity issues.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365 applications, including Outlook, Teams, and related productivity tools.
• Troubleshoot network connectivity, Wi-Fi, VPN, and basic networking issues.
• Assist with onboarding and offboarding employees, including equipment setup and account configuration.
• Install, configure, update, and maintain computers and other IT equipment.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical issues to the appropriate internal or external IT resources.
• Provide responsive, professional customer service to employees with varying levels of technical knowledge.

Qualifications

• Minimum of 2 years of experience in IT support, desktop support, help desk, or a similar technical role.
• Working knowledge of Windows operating systems and common business applications.
• Experience supporting Microsoft 365, including Outlook and Teams.
• Familiarity with computer hardware, printers, peripherals, and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Reliable, professional, and comfortable supporting users in an office environment.

Preferred Qualifications

• Experience supporting an architecture, engineering, construction (AEC), or other professional services firm.
• Familiarity with AutoCAD, Revit, or other design-related applications.
• Experience with Microsoft Intune, including device enrollment, configuration, and management.
• Familiarity with PDQ Deploy or PDQ Inventory for software deployment and workstation management.
• Experience with NinjaOne (Ninja) or similar remote monitoring and management (RMM) tools.
• Familiarity with Active Directory, Microsoft Entra ID, or user account administration.
• Experience with reimaging workstations, thin clients, or deploying new computers.
• Familiarity with remote support tools, endpoint management, and IT ticketing systems.