Case Manager

Overview The Case Manager serves in an entry‑level, case‑management–focused role responsible for providing non‑clinical support services to individuals with behavioral health needs. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, social services, and community-based resources. Responsibilities Conduct outreach and engagement activities in community, home, and clinic-based settings Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS) Establish and maintain supportive, professional relationships with clients Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care Support care coordination efforts, including appointment scheduling, reminders, and follow-up Plan and implement individual and group therapeutic activities Collaborate with interdisciplinary teams to ensure continuity of care and service alignment Assist in developing and implementing individualized service plans under supervision Monitor client progress and communicate updates to clinical staff Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services Assist clients in completing applications and accessing public benefits or community programs Advocate on behalf of clients to reduce barriers and improve access to services Provide non‑clinical support during crisis situations, including de‑escalation and coordination with clinical staff Follow established protocols to ensure client safety and appropriate escalation when needed Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA) Work closely with clinicians, counselors, and case managers to support service delivery Participate in team meetings, case reviews, and supervision sessions Support administrative and programmatic needs as assigned SMART Goals Maintain regular contact with assigned participants to support program engagement Develop service plans for all assigned participants Coordinate referrals to needed services within program timelines Maintain 90% compliance with documentation requirements Qualifications Bachelor’s degree in Social Work, Psychology, Human Services, or a related field Experience in case management, social services, or behavioral health preferred Experience working with vulnerable populations including pregnant women or families preferred CPR/First Aid (preferred) CPI (Crisis Prevention Intervention) or equivalent de‑escalation training (preferred) Valid driver’s license and reliable transportation required for community‑based services and home visits Working Conditions and Physical Requirements Ability to sit for extended periods during documentation and meetings Ability to travel within the community for home visits and meetings Ability to lift up to 15 pounds occasionally Services are provided in both office and community settings, including participant homes when appropriate Compensation and Benefits Salary: $52,000 Medical, Dental, and Vision Coverage Paid Time Off (PTO) & Holidays Professional Development Opportunities Employee Assistance Program (EAP) Occupational Risk for Exposure to TB There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. Employees who decline TB testing will be required to wear a mask when deemed necessary. Equal Opportunity Statement Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Friend Health – HRDI supports the Pay Transparency Law. About the Role We are seeking a compassionate Case Manager who is passionate about helping women and families overcome barriers and access the services they need to achieve recovery and stability. #J-18808-Ljbffr FRIEND HEALTH