Account Manager - Enterprise

Job Description

Job Description

Description:

Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Sales team is growing and looking for an enthusiastic Account Manager, Enterprise to join us! 

We hire in the following states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, MO, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

The Account Manager, Enterprise is responsible for driving revenue growth by managing strategic accounts, long-term client relationships, and developing key new stakeholder relationships. This role will focus on up-selling and cross-selling existing solutions as well as identifying and expanding to new use cases or new user types within our strategic Health System customer base. 

The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems. 

Why work at MedBridge? 

• We are mission driven . At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well. 
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders. 
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

In this role you will:

• Lead retention and expansion efforts while meeting or exceeding quota attainment. 
• Develop strategic account growth plans, including annual plans for cross-functional initiatives, new use cases, and stakeholder engagement.
• Serve as a strategic advisor to C-level and VP-level executives to identify opportunities that align with Medbridge’s evolving solution suite.
• Lead consultative engagements to uncover client business challenges, build consensus, and influence enterprise-wide decisions. Deeply understand client ecosystems and key success metrics.
• Partner with internal teams (Product, Strategy, Clinical) to shape and deliver impactful customer outcomes.
• Lead internal strategic account reviews and communicate client voice to inform product development and go-to-market initiatives.
• Coordinate across Medbridge stakeholders to align resources, ensure exceptional delivery, and support long-term partnership success.

What you will need to succeed:

• 10+ Years of Account Management Experience or enterprise customer success experience in a SaaS or healthtech environment.
• Demonstrated success managing large, complex accounts in the healthcare provider or health system space.
• Proven ability to influence and build credibility with executive stakeholders.
• Preferred clinician experience with strong solution selling skills, particularly around complex or evolving product offerings.
• Ability to identify and scope new opportunities, including technical and operational requirements.
• Exceptional communication, strategic planning, and presentation skills.
• Experience navigating healthcare enterprise structures, change management, and value realization.
• Experience using Salesforce, Tableau, Pendo are all preferred.
• Travel for conferences, client engagement and strategic planning as needed.

Our Values:

Excellence: A job worth doing is a job worth doing RIGHT.

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude: Our goals are big. Our dedication is bigger.

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service: We work for something more important than ourselves.

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi-disciplinary, data-oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: $110k base, $55K Variable; OTE: 165K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience. 

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. 

Please note: Due to reports of phishing, we're requesting that all Medbridge applicants apply through our official careers page at All official communication from Medbridge will come from email addresses ending with @medbridge.com.

Requirements: