PERSONAL LINES ACCOUNT MANAGER

Personal Lines Account Manager Our client is a growing independent insurance agency seeking an experienced Personal Lines Account Manager to join its team. This position is focused primarily on servicing an established personal lines book of business. Responsibilities Manage and service an existing book of personal lines accounts, including home, auto, umbrella, rental properties, and other personal insurance products Handle policy changes, endorsements, billing questions, vehicle and driver changes, mortgagee/lienholder updates, ID cards, evidence of insurance, and policy documentation Review renewals and identify accounts that require attention or additional follow-up Remarketing accounts when appropriate and communicate with insurance carriers and underwriters Explain coverage, policy options, and changes clearly to clients Maintain consistent communication with clients by phone, email, and text Identify potential coverage gaps and opportunities to round out accounts with additional products Work closely with producers on cross-selling and account-development opportunities Assist with certificates, endorsements, and general servicing of small commercial accounts Maintain accurate and up-to-date client and policy information within the agency management system Take ownership of client issues and follow through from start to finish Provide a high level of personal service while maintaining organization and attention to detail Qualifications Previous experience working in an independent insurance agency preferred Strong personal lines insurance experience required Active Pennsylvania P&C license preferred Experience with an independent agency environment is a plus Small commercial insurance experience is a plus Strong customer service and communication skills Highly organized with excellent attention to detail Ability to manage multiple priorities and follow through independently Comfortable working with carrier websites, agency management systems, and other insurance technology Ability to recognize coverage needs and identify opportunities for additional business Experience with EPIC and/or comparative rating systems is a plus Dependable, accountable, and willing to take ownership of responsibilities Team-oriented approach with the ability to work closely with agency owners and producers The Carlisle Group