Transportation Operations Supervisor

Transportation Operations Supervisor

The Transportation Operations Supervisor shall manage and oversee the daily transportation operations to ensure safe, efficient, and on-time delivery of freight. Supervise plays a critical role in driving operational performance, promoting a strong safety culture, and customer service standards.

Responsibilities

• Operational Oversight
• Supervise daily cross-dock operations, including inbound receiving, freight sorting, staging, OS&D, and outbound loading.
• Coordinate freight movement between inbound and outbound trailers to minimize dwell time and operational delays.
• Ensure accurate freight handling, labeling, scanning, and documentation.
• Monitor load schedules to ensure on-time departures and arrivals.
• Adjust staffing levels and workflow based on freight volume, peak periods, and operational demands.
• Perform other duties as assigned

Team Leadership & Development

• Manage and provide guidance to the Operations Team, including work hours and timekeeping (Workday), performance management, training and development, and cross-training initiatives.
• Supervise, train, and coach dock associates and material handlers to ensure consistent performance and skill development.
• Assign daily work tasks and monitor productivity to ensure operational goals and labor expectations are met.
• Conduct performance evaluations and provide ongoing feedback, coaching, and corrective action as needed.
• Promote a strong safety culture and ensure consistent enforcement of company policies and procedures.
• Address employee concerns, attendance issues, and performance challenges in a timely and professional manner.

Safety & Compliance

• Ensure full compliance with OSHA, DOT, and company safety policies and procedures.
• Conduct regular safety meetings, dock audits, and equipment inspections to reinforce safe work practices.
• Monitor and enforce the proper use of material handling equipment, including forklifts, pallet jacks, and other powered industrial vehicles.
• Maintain a clean, organized, and hazard-free dock environment at all times.
• Support accident and incident investigations, including documentation, root cause analysis, and implementation of corrective and preventive actions.

Coordination & Communication

• Work closely with Dispatch, the Terminal Manager, and internal and external customers to ensure smooth and efficient freight flow.
• Communicate service issues, delays, capacity constraints, or operational discrepancies to leadership in a timely manner.
• Investigate and resolve freight discrepancies, damages, shortages, and misloads to minimize service impact.
• Ensure accurate and complete documentation, including bills of landing, load manifests, and related shipping paperwork.

Qualifications

• Education, experience, and/or technical skill requirements.
• 3 years of prior dock/warehouse Lead experience in the transportation industry.
• At least 2 years of LTL preferred.
• Experience with timekeeping systems preferred, particularly Workday.
• Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.
• Proficiency in MS Office
• People Capabilities
• Business Acumen: Must possess industry, organization, and financial knowledge.
• Relationship Management: Must promote collaboration, networking, persuasion, and influence.
• Data Judgement: Must be able to provide data foundations.
• Agility: Must lead with a growth mindset and drive innovation and iteration.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customers success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Make balanced decisions and thinks strategically by being a forward thinker.
• People Capabilities
• Business Acumen: Must possess industry, organization, and financial knowledge.
• Strategic Consulting: Must be able to provide consultative problem-solving, as well as project and risk management competency.
• Relationship Management: Must promote collaboration, networking, persuasion, and influence.
• Data Judgement: Must be able to provide data foundations, interpretation, and storytelling.
• Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness.
• Agility: Must lead with a growth mindset and drive innovation and iteration.

Physical Demands / Working Environment

• Lifting and Carrying: Ability to lift and carry objects of varying weights, typically 25 to 50 pounds or more, depending on the job duties.
• Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials throughout the warehouse. This may involve pushing or pulling heavy loads over extended distances or up ramps.
• Standing and Walking: Ability to stand and walk for extended periods, often for the duration of a shift. Warehouse employees need to be able to move around the warehouse facility to pick orders, stock shelves, or perform other tasks.
• Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees need the ability to access items throughout the warehouse at various heights and angles.
• Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks. Warehouse employees need to have the capacity to work at heights to include open floor mezzanines and follow safety protocols for ladder use.
• Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers. Depending on the job role, employees must pass certification or training programs to operate certain equipment safely.
• Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy. This may include picking and packing items, labeling products, or assembling shipments.
• Repetitive Motion: Ability to perform repetitive tasks, such as scanning barcodes, sorting items, or packaging products, throughout the shift. Employees should be able to maintain productivity while performing repetitive motions safely.
• Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets. Warehouse employees need to have the capacity to work long hours, weekends, or overtime during peak periods.
• Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Employees should be vigilant about potential hazards in the warehouse environment and take appropriate precautions to ensure their safety and the safety of others.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.